{"id":854,"date":"2009-11-19T09:44:07","date_gmt":"2009-11-19T16:44:07","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=854"},"modified":"2009-11-19T09:44:07","modified_gmt":"2009-11-19T16:44:07","slug":"help-the-firefox-team","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/19\/help-the-firefox-team\/","title":{"rendered":"Help the Firefox team"},"content":{"rendered":"<p>There are a few bugs that the Firefox team is asking for help with. If you\u2019re experiencing any of these bugs or are helping users with these bugs on SUMO, they\u2019d love to get in contact so we can get more information or try workarounds.<\/p>\n<ul>\n<li> Crashes with the @_woutput_l signature that have <strong>FFTMUFEHelper.dll<\/strong> in the crash stack or the module list.  These are probably the TrendMicro Toolbar.  We\u2019d like some specific information about the users\u2019 TrendMicro install and put them in touch with TrendMicro so they can figure out what\u2019s causing the crashes.  See <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=511756\">bug 511756<\/a>.<\/li>\n<li> Crashes for users in Turkey.  If any users would like to help in debugging these crashes (the current thinking is they\u2019re related to DNS servers in Turkey, please have them post in <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=508292\">bug 508292<\/a>.<\/li>\n<li> Lost or missing downloads.  We saw a few reports of downloads in Firefox being deleted as soon as they finished downloading. Now we\u2019re looking for more information. This is most likely do to some kind of security software &#8212; we\u2019re just not sure which.  Try to get the users\u2019 antivirus software, version and if they\u2019re still getting updates.  Please comment in the Contributors\u2019 forum if you find out anything.<\/li>\n<li> Firefox closes\/quits (no Crash reporter) when closing AOL mail windows.  We\u2019re looking in particular for steps to reproduce and also their Firefox version and window\/tab settings.  Again post in the Contributors\u2019 forum or pass along any contact information. <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=515679\"> Bug 515679<\/a> has more information.<\/li>\n<li>Firefox 3.6 has two changes just pushed in beta 3 that affect some users: 1) Third party software in the components directory of the install folder will need to register itself 2) Users who tweaked a preference to disable extension compatibility checking in Firefox will find that it now needs to be set for every version of Firefox.\u00a0 If you come across legitimate software that is using the components install pathway or websites giving the old compatibility checking advice <strong>for 3.6<\/strong> please let us know in <a href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/504556\">this Contributors\u2019 forum thread<\/a>.<\/li>\n<\/ul>\n<p>Getting help on these bugs would go a long way towards improving Firefox and fixing issues.   If you\u2019re passing along information from a Firefox user who comes to support, please make sure that you ask their permission and be sure to convey along our thanks for all their help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a few bugs that the Firefox team is asking for help with. If you\u2019re experiencing any of these bugs or are helping users with these bugs on SUMO, &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/19\/help-the-firefox-team\/\">Read more<\/a><\/p>\n","protected":false},"author":1438,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[117,121,146],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/854"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1438"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=854"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/854\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}