{"id":891,"date":"2009-12-15T17:27:14","date_gmt":"2009-12-16T00:27:14","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=891"},"modified":"2009-12-19T01:27:02","modified_gmt":"2009-12-19T08:27:02","slug":"join-the-sumo-team-support-tech-editor","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/12\/15\/join-the-sumo-team-support-tech-editor\/","title":{"rendered":"Join the SUMO team: Support Tech Editor"},"content":{"rendered":"<p><a href=\"http:\/\/support.mozilla.com\/\">Firefox Support<\/a> has over 4 million visitors per  week, and about half of those people speak English. This makes the  English Knowledge Base a very important part of SUMO.<\/p>\n<p><a href=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/12\/icanhashalp.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-medium wp-image-898\" title=\"icanhashalp\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/12\/icanhashalp-300x285.jpg\" alt=\"icanhashalp\" width=\"300\" height=\"285\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/12\/icanhashalp-300x285.jpg 300w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/12\/icanhashalp.jpg 387w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>In 2010, we&#8217;re looking to expand the SUMO team with an exceptional tech editor. Our ideal candidate is passionate about making  complicated instructions easy to understand by normal people, and  motivated to working together with the large SUMO community to develop solid writing  guidelines and best practices for our documentation.<\/p>\n<p>It goes without saying that the tech writer should have  excellent English writing skills and previous experience with  software  documentation. More importantly, however, the support tech editor should be eager to look at the bigger  picture: Are we answering the right set of questions in the Knowledge  Base? Do users interact with the website the way we intended them to? Is  it well integrated with Firefox itself? This involves working with  Mozilla&#8217;s metrics, user experience, and engineering teams to analyze how we can optimize  the Firefox support experience. There is a lot of room for growth in this position and we&#8217;re looking for someone that is ready to take SUMO to the next level.<\/p>\n<p>The ideal Support Tech Editor would be excited to work as part of the SUMO community, and genuinely helpful \u2014 not just to Firefox users, but to fellow SUMO community members assisting with the documentation effort. If this sounds like you, what are you waiting for? Head on over to <a href=\"http:\/\/www.jobvite.com\/CompanyJobs\/Job.aspx?c=qpX9Vfwa&amp;v=1&amp;j=oe0fVfw8\">Jobvite<\/a> and tell us why you think you would be the perfect fit for this position!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/12\/15\/join-the-sumo-team-support-tech-editor\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/891"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=891"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/891\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}