{"id":947,"date":"2010-01-26T10:26:07","date_gmt":"2010-01-26T17:26:07","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=947"},"modified":"2010-01-26T10:26:07","modified_gmt":"2010-01-26T17:26:07","slug":"minutes-of-sumo-meeting-2010-01-25","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/01\/26\/minutes-of-sumo-meeting-2010-01-25\/","title":{"rendered":"Minutes of SUMO meeting 2010-01-25"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Ability to see ratio of people coming to support vs the ADUs?\n<ul>\n<li> Better question: How good was one release compared to another  in terms of added support requests vs ADUs? Would be powerful metric to  show to developers, to compare the relative traffic increase. Cww to  investigate.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Lot of focus on 3.6. Assumed problems with Personas, didn&#8217;t  happen. First day we figured out that the reason why people couldn&#8217;t see  their bookmarks was the Torbutton extension.<\/li>\n<\/ul>\n<\/li>\n<li> EU Browser Ballot start page\n<ul>\n<li> cilias to create wiki page or contributor forum discussion  where we settle on the content of the page so localizers can then start  the effort of translating it.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New articles:\n<ul>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/How+to+synchronize+your+bookmarks+and+settings+between+computers?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/How+to+synchronize+your+bookmarks+and+settings+between+computers?bl=n\">How to synchronize your bookmarks and settings between  computers<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Many+windows+open+after+downloading?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Many+windows+open+after+downloading?bl=n\">Many windows open after downloading<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Some+plugins+used+by+this+page+are+out+of+date?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Some+plugins+used+by+this+page+are+out+of+date?bl=n\">Some plugins used by this page are out of date<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/New+tabs+do+not+appear+to+the+right+of+the+last+tab?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/New+tabs+do+not+appear+to+the+right+of+the+last+tab?bl=n\">New tabs do not appear to the right of the last tab<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Upgrading+to+Firefox+3.6?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Upgrading+to+Firefox+3.6?bl=n\">Upgrading to Firefox 3.6<\/a><\/li>\n<\/ul>\n<\/li>\n<li> Notable edits:\n<ul>\n<li> Added Torbutton issue to <a title=\"https:\/\/support.mozilla.com\/kb\/Lost+Bookmarks?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Lost+Bookmarks?bl=n\">Lost Bookmarks<\/a><\/li>\n<li> Facebook chat issue added to <a title=\"https:\/\/support.mozilla.com\/kb\/Problems+using+Facebook+in+Firefox?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Problems+using+Facebook+in+Firefox?bl=n\">Problems using Facebook in Firefox<\/a><\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Knowledge_Base\/Objectives\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Knowledge_Base\/Objectives\">KB Objectives<\/a>\n<ul>\n<li> How can be better define each item in the list?<\/li>\n<li> Are there any items that don&#8217;t belong (duplicates)?<\/li>\n<li> Any items missing, that you feel should be in the list?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> People didn&#8217;t use the Troubleshooting Information as much as we  were expecting. <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=541219\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=541219\">bug 541219<\/a><\/li>\n<li> We should really thank Jesse&#8217;s brother who answered 120  questions!\n<ul>\n<li> On behalf of the SUMO community: <strong>Thank you!<\/strong><\/li>\n<\/ul>\n<\/li>\n<li> Hosted design lunch on new forum design.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> We did extended live chat hours last week for Thursday and  Friday &#8211; 25 contributors!<\/li>\n<li> Only about 30% of the users in Live Chat using 3.6, remaining  using 3.5 (few on 3.0).<\/li>\n<li> Java issues were more frequent than normal\n<ul>\n<li> General discussion about sharing insights about common issues  between forum and Live Chat, since they&#8217;re sometimes not revealing the  same trends. cww and zzxc to make sure they&#8217;re aligned and have shared  data before putting Weekly Common Issues together and communicate to the  rest of the Mozilla community.<\/li>\n<\/ul>\n<\/li>\n<li> We&#8217;re doing more extended hours this week (one extra hour on  Tuesday and Thursday)<\/li>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2010-01-25\/3.6_Release_Tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2010-01-25\/3.6_Release_Tags\">Tag data from the release<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Ability to see ratio of people coming to support vs the ADUs? Better question: How good was one release compared to another in terms of added support &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/01\/26\/minutes-of-sumo-meeting-2010-01-25\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/947"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=947"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/947\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}