{"id":36,"date":"2007-06-14T18:22:14","date_gmt":"2007-06-15T02:22:14","guid":{"rendered":"http:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/"},"modified":"2017-03-08T14:50:17","modified_gmt":"2017-03-08T22:50:17","slug":"sharing-ideas-without-having-to-think","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/","title":{"rendered":"Sharing Ideas Without Having to Think"},"content":{"rendered":"<p><a href=\"http:\/\/www.sensible.com\/\" title=\"Steve Krug's site about web usability\">Steve Krug<\/a> would agree that thinking is a bad thing.  Not that thinking in general is bad.  I&#8217;ve found that it is actually a good thing.<\/p>\n<p>Thinking can be bad when it is a barrier between a user and what they want.  People don&#8217;t want to spend more time thinking about how to do something &#8212; they just want to do it.<\/p>\n<p>It is why simpler sites win.  Simpler means less thinking and a better experience for the average user.<\/p>\n<p>The same ideology can and should be applied to all other realms.  The &#8220;waste no brain cells&#8221; approach is often applied in marketing and user experience areas during the design phase of a web application.  But on a larger scale, shouldn&#8217;t it be applied to an entire organization?  To a community?  To their actual ideas?<\/p>\n<p>Take a look at <a href=\"http:\/\/www.ideastorm.com\/\" title=\"Dell's idea storm, a site for aggregating user feedback\">Dell&#8217;s idea storm<\/a> and I think you&#8217;ll get the idea (or ideas!).  They are taking a fresh approach to consumer affairs and empowering users with the ability to tell them what they think &#8212; without thinking too much in the process.<\/p>\n<p>The concept behind this site is simple.  Users have all the good ideas, and a company ultimately wants to please its users.  It is a tool to bridge the gap between Dell&#8217;s future plans and the dreams of its community.  After all, shouldn&#8217;t they be the same?   It&#8217;s not ALL about profit, is it?<\/p>\n<p>So I say bravo, Dell, and I hope it works out.  But it seems like a lot of ideas just sit there for a while.  We&#8217;ll see how it goes.  Ones I liked in particular:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.ideastorm.com\/article\/show\/62245\" target=\"_blank\" class=\"title\">Have Firefox pre-installed as default browser<\/a><\/li>\n<li><a href=\"http:\/\/www.ideastorm.com\/article\/show\/68162\" target=\"_blank\" class=\"title\">IdeasStorm needs more participation from Dell Management and Employees<\/a><\/li>\n<\/ul>\n<p>They lead me to wonder &#8212; who is considering items that are **UNDER CONSIDERATION**?<\/p>\n<p>In open source I don&#8217;t think projects or organizations lack feedback or tools for aggregating feedback.  It&#8217;s just that they are too complicated and seem daunting to someone who just want to tell us what they are thinking.<\/p>\n<p>I worry about the alienation of a large percentage of users.  In the Mozilla community, specifically, we rely heavily on Bugzilla as a bulletin board for user feedback.  In order to report a bug and let their ideas be known, a user has to take a few steps:<\/p>\n<ol>\n<li>Create a Bugzilla account<\/li>\n<li>Sign in<\/li>\n<li>Figure out what product they need file a bug in<\/li>\n<li>Figure out what component they need to file the bug in<\/li>\n<li>Figure out what all the other stuff means<\/li>\n<li>Follow Bugzilla rules on how to file a bug<\/li>\n<li>Realize they should look for dupes<\/li>\n<li>Look for dupes<\/li>\n<li>File the bug<\/li>\n<li>Wait a while and hope something happens<\/li>\n<\/ol>\n<p>Sorry, you lost John Doe on step 1.  He decided to grab a beer and watch the Sopranos instead.  It requires less thinking and is much more entertaining.<\/p>\n<p><a href=\"http:\/\/reporter.mozilla.org\/\">Reporter<\/a>, <a href=\"http:\/\/hendrix.mozilla.org\/\">hendrix<\/a> and the <a href=\"http:\/\/survey.mozilla.com\/\">uninstall survey<\/a> also attempt to gather user feedback but once it gets there it stagnates.  There&#8217;s no active participation that occurs after the delivery of an idea.<\/p>\n<p>So what about this?<\/p>\n<ol>\n<li>Click on something<\/li>\n<li>Say what you think (while optionally creating an account if you want to track your idea)<\/li>\n<li>Hit submit<\/li>\n<li>If it&#8217;s a great idea and you&#8217;re up for it, track responses and participate in resulting discussions<\/li>\n<\/ol>\n<p>I can see a need for this in almost every organization &#8212; small or large.  I think the advantages would be huge and the investment relatively small given the frameworks we have at our disposal and the simplicity of the application.\u00a0 What do you think?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Steve Krug would agree that thinking is a bad thing. Not that thinking in general is bad. I&#8217;ve found that it is actually a good thing. Thinking can be bad when it is a barrier between a user and what &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/\">Continue reading<\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[288],"tags":[],"coauthors":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sharing Ideas Without Having to Think - Mozilla Web Development<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mike Morgan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/\",\"url\":\"https:\/\/blog.mozilla.org\/webdev\/2007\/06\/14\/sharing-ideas-without-having-to-think\/\",\"name\":\"Sharing Ideas Without Having to Think - 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