Firefox support options

We often get letters, voicemails and emails asking, “How do I get help for Firefox?” That’s a good question, so I thought I would share the available and very helpful resources.

Currently, the best ways to get help are to:

1. Search the Knowledge Base at, our community-run support and news site, for answers.
2. Search for your problem on the user-to-user forums.
3. Post your problem on the forum for one of our community volunteers to answer.
4. Review some basic FAQs we have prepared.

Because Firefox is a free product, Mozilla has relied on dedicated volunteers to provide support for users of Firefox. A group of those volunteers and Mozilla employees are currently working to improve support for Firefox. You can check out their recommendations for improvement here.

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