Live Chat meeting follow-up
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the … Read more
Majken "Lucy" Connor
Meeting to discuss bugs and missing features in Live Chat software
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, … Read more
Live Chat hours revised
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more
Live Chat Helper Approvals – Take 2
I posted earlier about our system for doing Live Chat approvals. Unfortunately this fell apart for two reasons. First being, I’m the only one who can flip the switch on … Read more