What’s Up with SUMO – 22nd September

Hello, SUMO Nation!

How are you doing? Have you seen the First Inaugural Firefox Census already? Have you filled it out? Help us figure out what kind of people use Firefox! You can get to it right after you read through our latest & greatest news below.

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 21st of September- you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 28th of September!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

  • PLATFORM REMINDER! The Platform Meetings are BACK! If you missed the previous ones, you can find the notes in this document. (here’s the channel you can subscribe to). We really recommend going for the document and videos if you want to make sure we’re covering everything as we go.
  • A few important and key points to make regarding the migration:
    • We are trying to keep as many features from Kitsune as possible. Some processes might change. We do not know yet how they will look.
    • Any and all training documentation that you may be accessing is generic – both for what you can accomplish with the platform and the way roles and users are called within the training. They do not have much to do with the way Mozilla or SUMO operate on a daily basis. We will use these to design our own experience – “translate” them into something more Mozilla, so to speak.
    • All the important information that we have has been shared with you, one way or another.
    • The timelines and schedule might change depending on what happens.
  • We started discussions about Ranks and Roles after the migration – join in! More topics will start popping up in the forums up for discussion, but they will all be gathered in the first post of the main migration thread.
  • If you are interested in test-driving the new platform now, please contact Madalina.
    • IMPORTANT: the whole place is a work in progress, and a ton of the final content, assets, and configurations (e.g. layout pieces) are missing.
  • QUESTIONS? CONCERNS? Please take a look at this migration document and use this migration thread to put questions/comments about it for everyone to share and discuss. As much as possible, please try to keep the migration discussion and questions limited to those two places – we don’t want to chase ten different threads in too many different places.

Social

Support Forum

  • Once again, and with gusto – SUUUUMO DAAAAAY! Go for it!
  • Final reminder: If you are using email notifications to know what posts to return to, jscher2000 has a great tip (and tool) for you. Check it out here!

Knowledge Base & L10n

Firefox

  • for Android
    • Version 49 is out! Now you can enjoy the following:

      • caching selected pages (e.g. mozilla.org) for offline retrieval
      • usual platform and bug fixes
  • for Desktop
    • Version 49 is out! Enjoy the following:

      • text-to-speech in Reader mode (using your OS voice modules)
      • ending support for older Mac OS versions
      • ending support for older CPUs
      • ending support for Firefox Hello
      • usual platform and bug fixes
  • for iOS
    • No news from under the apple tree this time!

By the way – it’s the first day of autumn, officially! I don’t know about you, but I am looking forward to mushroom hunting, longer nights, and a bit of rain here and there (as long as it stops at some point). What is your take on autumn? Tell us in the comments!

Cheers and see you around – keep rocking the helpful web!

What’s Up with SUMO – 15th September

Hello, SUMO Nation!

We had a bit of a delay with the release of the 49th version of Firefox this week… but for good reasons! The release is coming next week – but our latest news are coming right here, right now. Dig in!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 14th of September- you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 21st of September!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

  • PLATFORM REMINDER! The Platform Meetings are BACK! If you missed the previous ones, you can find the notes in this document. (here’s the channel you can subscribe to).
    • We have a first version of working {for} implementation on the staging site for the Lithium migration – thanks to Tyson from the Lithium team.
    • Some of the admins will be meeting with members of the Lithium team in two weeks to work face-to-face on the migration.
    • More questions from John99 and answers from our team – do check the document linked above for more details.
    • If you are interested in test-driving the new platform now, please contact Madalina.
      • IMPORTANT: the whole place is a work in progress, and a ton of the final content, assets, and configurations (e.g. layout pieces) are missing.
  • QUESTIONS? CONCERNS? Please take a look at this migration document and use this migration thread to put questions/comments about it for everyone to share and discuss. As much as possible, please try to keep the migration discussion and questions limited to those two places – we don’t want to chase ten different threads in too many different places.

Social

Support Forum

  • SUMO Day coming up next week! (As mentioned above).
  • The Norton startup crash for version 49 is still waiting for a fix from Symantec – if that doesn’t happen, expect a few questions in the forums about that.
  • A vulnerability was found in the Flash player last week – if you’re using it, please update it as soon as you can to the latest version!
  • Reminder: If you are using email notifications to know what posts to return to, jscher2000 has a great tip (and tool) for you. Check it out here!

Knowledge Base & L10n

  • We are (still) 1 week before next release / 5 weeks after current release. What does that mean? (Reminder: we are following the process/schedule outlined here)

    • Only Joni or other admins can introduce and/or approve potential last minute changes of next release content; only Joni or other admins can set new content to RFL; localizers should focus on this content.
  • We have some extra time, so please remember to localize the main articles for the upcoming release:
    • https://support.mozilla.org/kb/hello-status/translate
    • https://support.mozilla.org/kb/firefox-reader-view-clutter-free-web-pages/translate
    • https://support.mozilla.org/kb/html5-audio-and-video-firefox/translate
    • https://support.mozilla.org/kb/your-hardware-no-longer-supported/translate

Firefox

  • for Android
    • To repeat what you’ve heard last week (because it’s still true!): version is 49 coming next week. Highlights include:

      • caching selected pages (e.g. mozilla.org) for offline retrieval
      • usual platform and bug fixes
  • for Desktop
    • You’ve heard it before, you’ll hear it again: version 49 is coming next week – read more about it in the release thread (thank you, Philipp!). Highlights include:
      • text-to-speech in Reader mode
      • ending support for older Mac OS versions
      • ending support for older CPUs
      • ending support for Firefox Hello
      • usual platform and bug fixes
  • for iOS
    • …I hear there’s a new iPhone in town, but it’s far from being a jack of all trades ;-)

OK, I admit it, I’m not very good at making hardware jokes. I’m sorry! I guess you’ll have to find better jokes somewhere on the internet – do you have any interesting places that provide you with fun online? Tell us in the comments – and see you all next week!

What’s Up with SUMO – 8th September

Hello, SUMO Nation!

September sun… Still hot! At least in some parts of the world. How are you doing? Are you missing summer holidays already? We surely are… But there’s loads to do before the end of this year, so let’s not delay and get cracking!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 7th of September- you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 14th of September!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

Support Forum

  • SUMO Day coming up next week!
  • Reminder: If you are using email notifications to know what posts to return to, jscher2000 has a great tip (and tool) for you. Check it out here!

Knowledge Base & L10n

Firefox

  • for Android
    • Version 49 coming next week (tentatively on the 13th of September). Highlights include:

      • caching selected pages (e.g. mozilla.org) for offline retrieval
      • usual platform and bug fixes
  • for Desktop
    • Version 49 coming next week (tentatively on the 13th of September) – read more about it in the release thread (thank you, Philipp!). Highlights include:
      • text-to-speech in Reader mode
      • ending support for older Mac OS versions
      • ending support for older CPUs
      • ending support for Firefox Hello
      • usual platform and bug fixes
    • There may be a possible delay to the release, as a number of last-minute fixes are being worked on.
  • for iOS
    • Nothing new, steady as she goes, captain! ;-)

…and that’s it for today! If you need a bit less SUMO and a bit more fun, visit the Off Topic forums for some inspiration. We’ll see you around the helpful web, heroes and heroettes :-)

What’s Up with SUMO – 1st September

Hello, SUMO Nation!

Hard to believe, but the year has entered its ninth month already. So, do you still have trouble writing “2016” instead of “2015”? ;-) Quite a few updates coming your way, so let’s get started before it gets too cold!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 31st of August – you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 7th of September!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

Support Forum

  • If you are using email notifications to know what posts to return to, jscher2000 has a great tip (and tool) for you. Check it out here!

Knowledge Base & L10n

Firefox

  • for Desktop
    • All is quiet on the Desktop front…
  • for iOS
    • …even more crickets in the iOS space – at least for now.

…and that’s it for today! We hope you enjoyed this portion of the latest updates from the world of SUMO. See you around – keep rocking the helpful web! And stay safe!

P.S. Hey, are you following us on Twitter? There’s almost a thousand of you there! :-)

Firefox 48 and Firefox for iOS 5.1 Release Report

Firefox 48 Release and Firefox for IOS version 5.1

August 2016

This report is aiming to capture and explain what has happened during and after the launch of Firefox 48/ Firefox for iOS 5.1 on multiple support fronts: Knowledge Base and localization, 1:1 social and forum support, trending issues and reported bugs, as well as to celebrate and recognize the tremendous work the SUMO community is putting in to make sure our users experience a happy release.

We have lots of ways to contribute, from Support to Social to PR, the ways you can help shape our communications program and tell the world about Mozilla are endless. For more information: [https://goo.gl/NwxLJF]

Knowledge Base and Localization

Article Voted “helpful” (English/US only) Global views Comments from dissatisfied users
Desktop
https://support.mozilla.org/en-US/kb/firefox-osx 70-100% 24,019 “…Don’t think you force me to update to an OS that don’t allow me to use some of the software that I have installed on my computer.”

“can’t update OS, processor limitations. I’m sure I’m not the only one.”

Android
https://support.mozilla.org/en-US/kb/how-do-i-copy-and-paste-text-android 56-67% 5,078 “Dropdown right top was showing clipboard. friend used ph. clipboard disappeared. Bluetooth i dont want appeared. How do i put it back as was?!”

“Some websites insist on blocking the paste function for passwords and while I’ve come across a workaround for this when using desktop firefox the mobile version is another matter.”

“On some sites this does not work “

https://support.mozilla.org/en-US/kb/awesome-bar-search-firefox-bookmarks-history-tabs 67-80% 24,308
https://support.mozilla.org/en-US/kb/save-web-pages-your-reading-list-firefox-android 70-72% 23,970 “A bit confusing to mix bookmarks with reading list. Good breeder generally, well done.”

“Why is my reading list added to my bookmarks? Why isn’t it separate?? I don’t want them together.”

https://support.mozilla.org/en-US/kb/make-firefox-default-browser-android 81-83% 105,530 “Procedure to set Firefox as default browser is different when setting options are seen on phone. Panasonic P75 is phone tried on.

“Trying to make Firefox my browser for smart ultra 6.”

https://support.mozilla.org/en-US/kb/control-notifications-firefox-android 100% 241
https://support.mozilla.org/en-US/kb/whats-new-firefox-android no votes 74

 

Support Forum Threads

Issues to note: This issue showed up in Social and the forums, with the new awesome bar functionality and test pilot awesomebar experiments the ability to turn off the “search with google” was deprecated: ”Search with google”  How to remove “search with google” in Firefox 48,  I want to disable search in the address bar and browser.urlbar.unifiedcomplete does not work ,  is there any way to disable browser.urlbar.unifiedcomplete in firefox 48? 

Disabled add on signing was removed in 48, there was an evident population did not agree  Disable add-on signing not available in Firefox 48?

Some dislike was evident in some commentary about the change in url bar style:Upgraded to Windows 10 & Firefox 47 – now almost impossible to make out active tab 

Add ons: ALl in one sidebar was fixed All-in-one sidebar not working in Firefox 48

Quicktime was deprecated for Windows

Android: Firefox for Android 48 in developer preview 5 of Android 7 Nougat may not work properly with uBlock Origins on Nexus Devices:  How to fix when Firefox for Android on Android 7 aka N aka Nougat hangs periodically?

 

Social Support Highlights

Brought to you by Sprinklr

Total contributors in program – 185

New users added between August 2 – August 19, 2016:

Warm welcome to Daniela and Alex Mayorga! Thank you for your help this release, we hope to see more of you.

Top 5 Contributors

This version we had a few new users and a larger amount of engagement

User Posts and Tweets Engagements (replies, likes, re-tweets)
Noah Y 82 102
Magno Reis 35 23
Andrew Truong 23 22
Daniela Albarran 16 22
Jhonatas Rodrigues Machacho 15 9
Swarnava Sengupta 9 9
Alex Mayorga 5 7

 

Outbound Top engagement:

2016-08-31_1344

“Firefox is Not Responding” Facebook post issue

 

Localization

Article Top 10 locale coverage Top 20 locale coverage
Desktop (August 2 – 18)
Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8 100% 80%
Android (August 2 – 18)
How do I copy and paste text on Android? 100% 90%
Awesome Bar – Search your Firefox bookmarks, history and tabs from the address bar 100% 90%
Save web pages to your Reading List on Firefox for Android 100% 70%
Make Firefox the default browser on Android 100% 85%
Control notifications in Firefox for Android 100% 75%
What’s new in Firefox for Android 100% 75%

Questions? Contact Michał.

Thank yous from users who received SUMO help

Support Forums:
2016-08-31_1321 2016-08-31_1322 2016-08-31_1323

Twitter:

2016-08-31_1318