What’s Up with SUMO – 19th January 2017

Hello, SUMO Nation!

Welcome to the third post of the year, friends and revolutionaries :-) Time flies! We have a large set of updates to share with you, so let’s dig in without delay. As always, if you think we’re missing something in this post (or you’d like to see something mentioned in the future) use the comments section!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

SUMO Community meetings

  • LATEST ONE: 18th of January – you can read the notes here (and see the video at AirMozilla).
  • NEXT ONE: happening on the 25th of January!
  • Reminder – if you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

Support Forum

Knowledge Base & L10n

  • Over 400 edits in the KB in all locales since the last blog post – thank you for making the Knowledge Base better, everyone!.
  • Jeff from the l10n team shared our “big cousin’s” plans for 2017 – read all about it here!
  • You can see the L10n migration bugs in progress and fixed here: (the list includes making sure localized content lands in the right language category – yay!)
  • We now have an “Other languages” component linking to existing locales. It can be seen on article pages in the side panel. We’re working to figure out the best way to make it easier for non-existing locales to be translated using the same (or similar) setup. Thanks for all your feedback on that!
  • Michal is taking a well-deserved break from making SUMO awesomer for Czech users. Thank you Mikk & good luck with your final educational stretch! In the meantime, Jiri is taking over the keys to the Czech part of the SUMO kingdom :-) Teamwork!

Firefox

  • for iOS
    • Version 6.0 was released on January 17th, including:
      • an update for mailto:// links.
      • something for developersSwift 2.3!
    • You can find the contributor forums for iOS here.
    • Firefox Focus / Firefox Klar comes out next week! There will be a “Set your default search engine” article and an update to the existing article in the works.

…and that’s that for this week, dear people of SUMO (and not only). We hope you’ve had a good week so far and that the next seven days bring a lot of interesting, exciting, and inspiring moments. See you next week!

What’s Up with SUMO – 12th January 2017

Hello, SUMO Nation!

Yes, it’s Friday the 13th this week, considered by some cultures to be a day of “bad luck”, so… Read quickly, before the bells chime for midnight! But, before we get there… Happy birthday, Charles Perrault! and a happy National Youth Day to everyone in India!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

SUMO Community meetings

  • LATEST ONE: 11th of January – you can read the notes here (and see the video at AirMozilla).
  • NEXT ONE: happening on the 18th of January!
  • Reminder – if you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

  • Your inboxes should soon contain a message with a link to a post-2016 survey about Social, where you will be able to help us shape the near future of Social Support.
  • Reminder: you can contact Sierra (sreed@), Elisabeth (ehull@), or Rachel (guigs@) to get started with Social support. Help us provide friendly help through the likes of @firefox, @firefox_es, @firefox_fr and @firefoxbrasil on Twitter and beyond :-)
  • Reminder: that you can subscribe to the social-support@ mailing list and get updates from Sierra!

Support Forum

  • Thank you to the new contributors this month! and thank you for your help with the training for Lithium!
  • Moderators! Please check your inboxes for an opportunity to collaborate on some features that you would like to learn about in Lithium and some guides we can provide for future Moderators. Your opinion matters in shaping the months ahead!
  • Reminder: Mark your calendars for SUMO day in January – preparations for swag are beginning, spread the word!
    • Jan 24 – Release of Firefox 51 + a secret (?) bonus
    • Jan 25-26 – SUMO Day and Social SUMO Day

Knowledge Base & L10n

  • Over 220 edits in the KB in all locales since the last blog post – thank you so much for your work there, Editors of all locales!
  • We mostly had minor content updates here and there, so keep rocking the helpful knowledge in all languages and don’t forget about our forums in case you run into any issues.

Firefox

We are at the end for today, whew. Grab a few interesting links for your enjoyment and information:

We shall see you soon, friends of the web :-) Thank you for a great week and we are looking forward to another one. The further we go into 2017, the more new challenges we encounter… and the more greatness we can achieve together!

The Big SUMO Report: 2016

Hey there, SUMO Nation!

sumo_logo

Since 2017 has finally arrived (a while ago), our team wanted to share a few numbers and remarks with you. This report is a bit delayed, but we hope it will prove to be worth the extra few days’ wait.

We are on the brink of probably the biggest change to the “way things are” around SUMO in the recent years, so taking a good look back is a great way to make sure we stay focused on the road ahead.

2016 has not been an easy year for many members of our community, for many of reasons. Fortunately, we all persevered and managed to come out stronger / wiser / more prepared on this side of the calendar. We will definitely keep working together on many aspects of our site, our community, and our presence in Mozilla’s mission. Our small core team counts on your presence and strength and you can count on our support. You rock the helpful web.

As for all the data you will see on this page and the ones it links to: remember that while we use some of these numbers to prepare plans for the future and put them into reality, they are just numbers – and as such cannot and will not fully represent the passion, the values, the talent and effort behind every single angry user turned into a happy one thanks to your dedication to making the open web better and more helpful.

For all that we thank you from the bottom of our hearts.

Now, let’s get on with the show!

SUMO 2016 – the major facts

  • We joined forces with the Marketing Team, becoming a part of MarComms, and working more closely with the Mozillians at the heart of Social and PR projects.
  • With Firefox 46, we started publishing SUMO Release Reports, which met with a very positive response from all sides of Mozilla:
  • Kitsune, our home-made support platform went through a LOT of changes, the final of which was the decision to replace it with an external solution, due to our lovely developer team being reassigned to other parts of the Mozilla project. We spent the better part of the second half of the year investigating the next generation of SUMO tech. We should be using the new platform any day now…
  • Social Support and Army of Awesome morphed into two different beasts this year. While trying out a new tool (Sprinklr), a robust social engagement tool used for brand marketing, we engaged many new people, but it took us some time to refine our goals.
    • We started to onboard with a goal of 25 active volunteers and soon found the tool overwhelming for just a few volunteers. Once we moved to another tool (Respond), a new community was created from the retiring Army of Awesome and the 4 main Mozilla Brand Social accounts for English, Spanish, Portuguese, and French languages. After transitioning to the new support tool, 33 people received training and the response rate went up from 10% to 33%.
  • The Knowledge Base articles explaining how to contribute were revised, rewritten and re-read aplenty :-)
  • We kicked off the “Internet Awareness” project – an exploration of a new way of educating users about the web.
  • Safwan saved many a gray hair from appearing for numerous localizers through his Save as Draft feature.
  • We changed a bit the way our Community Meetings worked, and we went full HD, 3D, hypersurround sound with AirMozilla (thanks, Costenslayer!)
  • SUMO went places! #sumotourctg, SUMO@FOSDEM, SUMO Contributor Mentoring Day, SUMO l10n Sprint in Tunisia, Kazakhstan, Ivory Coast, Jakarta,
  • We improved the SUMO Event Kit based on your feedback.
  • This blog had 68 new posts and over 9,200 page views. Some of the best posts this year were written by you! Still, support.mozilla.org seems a bit more popular (see more details on that below) – but we are slowly catching up! ;-)

SUMO 2016 in numbers – the highlights

As you can imagine, our activity and its results can be described in many ways – and by many numbers. It would be a daunting task to put all of them here in a coherent way, so we decided to summarize data showing the potential, reach, and power of SUMO – both as a source of knowledge and help, and as an example of community collaboration.

General site stats

  • Number of total page views: 806,225,837
  • Number of users with at least one recorded session (= visit to the site): 259,584,893
  • Number of sessions (= periods of active user engagement on the site): 446,537,566
  • Percentage of people returning to the site: 45%
  • Average time spent on site per session: 01:39
  • Average number of pages visited per session: 1.81
  • Percentage of single page visits: 25%

Community stats

    • Number of people who created a SUMO account: 57,656
    • Number of people who contributed for the first time: 1,153
    • Percentage of people who visited SUMO using Firefox: 84%
    • Percentage of people who visited SUMO using Chrome: 7% / Safari: 4% / Internet Explorer: 3%

Language & Knowledge Base stats

  • Top visitor 10 languages (by percentage of sessions):
    1. English
    2. German
    3. French
    4. Spanish
    5. Japanese
    6. Russian
    7. Portuguese (Brazil)
    8. Polish
    9. Italian
    10. Chinese (simplified)
  • Top 10 visitor countries (by percentage of sessions):
    1. United States
    2. Germany
    3. Japan
    4. France
    5. Brazil
    6. Russia
    7. India
    8. United Kingdom
    9. Poland
    10. Indonesia
  • An interesting euro-fact: the top 5 countries by percentage of sessions from the European Union region were over 24% of all sessions in 2016.
  • Number of all submitted revisions:
    • for English only: 2,068
    • for the top 20 locales: 14,177
    • in all locales: 21,741 (almost 60 a day on average!)
  • The most active Knowledge Base contributors in 2016 – each and every one of you is an e-linguistic superstar! Major shout-outs go to:
milupo
Tonnes
Alberto Castro
Angela Velo
AliceWyman
wxie
soucet
Michele Rodaro
vesper
Lan
Goofy
Underpass
Artist
Joni
Anticisco Freeman
Jim Spentzos
Unghost
dskmori
Kim Ludvigsen
TyDraniu
pollti
Joergen
Богданцев Сергій
Dinesh
kusavica
Marco Aurélio
Harry
marsf
Michal Stanke
Kéménczy Kálmán
graba
Banban
Peter
Daniel2099
Andreas Pettersson
Pedro Sousa
Cláudio Esperança
Victor Bychek
EricTsai
NIKHIL KURMI ( নিখিল কুর্মী )
danhojin
Vanja Tumbas
Chris Ilias
André Marinho
J2m06
kaneren
Marko Andrejić
ideato
Imen
philipp
Carlo Ranieri
Cynthia Pereira
MozGianluc
Thiago Policena
Mozinet
Teo
Laucon
Selim Şumlu
Airton Zanon
Azharul Islam
Manuela Silva
Michael Buluma
Peter Chen
sandeep
Synergy
YFdyh000
윤석찬(Channy)
Fatma_Ben_Nejma
َMohamed Adib Boukthir
Andy
Cécile
Lobodzets
Modhurima Chowdhury Proma
Macbetha
Artem Polivanchuk
David Kuo
Jayesh KR
plamen71
Jarmo
Zilmar
haard
Mijanur Rahman Rayhan
longxi
Marcelo Ghelman
Tymur Faradzhev
Narae Kim
Yanick
kelimutu
Tacsipacsi
Tobias
dario.be
Kazem Ebrahimi
c-bou
André Marcelo Alvarenga
Lidya
chikoski
Fabio Beneditto
Çağrı AKSOY
Karimun Nahar Nourin
xcffl

(For more general data please check this document)

Support Forum

Here are the top viewed items for 2016, also considered to be the most “popular” in terms of issues raised by users across the board, in no particular order:

The top searched items that are “the usual suspects” are from:
  • users looking for the offline installers for Firefox
  • people who want to how to cast a mobile device to a monitor
  • users wondering how to change the interface language
  • people who have problems using the full screen mode

All in all, it’s been quite a busy year, and there was so much great support from your side that it would not all fit into this blog post (we tried, the blog almost exploded), so do browse the highlight below and make sure you check the document linked at the end of this section. All your dedication and hard work throughout last year paid off and we are all grateful to each and every one of you for making SUMO’s support forums the best official support site for Mozilla’s software! As a bonus, there’s about two million smiles from Rachel for everyone who replied to a question, I hear ;-) Roll on with the numbers!

  • Percentage of users (from 11,604 responses recorded through the Exit Survey):
    • very satisfied with Firefox: 31.6%
    • satisfied with Firefox: 27.3%
    • neutral towards Firefox: 13.0%
    • dissatisfied with Firefox: 11.3%
    • very dissatisfied with Firefox: 11.1%
  • Percentage of users who visited SUMO to:
    • find a solution to a problem: 74,7%
    • learn more about Firefox: 13.2%
    • do something else: 12.1%
  • Percentage of users who:
    • found what they were looking for on SUMO: 40.2%
    • did not find what they were looking for on SUMO: 47.6%
    • don’t know what to say about the result of their visit: 12.2%
  • The most active Support Forum contributors in 2016 – each and every one of you is a guardian angel of cyberspace! Major shout-outs go to:
jFredMcD
jscher2000
cor-el
Matt
the-edmeister
christ1
Zenos
philipp
John99
James
Toad-Hall
Airmail
Wayne Mery
Happy112
Scribe
amanchesterman
Seburo
alex_mayorga
Wesley Branton
guigs
ideato
Michal Stanke
Gnospen
poljos
Ansam
Samuel Santos
sfhowes
Tonnes
Phoxuponyou
Bruce A. Johnson
Oxylatium
Zilmar
alan_r
Marco Aurélio
Chris Ilias
kbrosnan
Tyler Downer
Fabio Beneditto
Diego Victor
Moses
Andrew
AliceWyman
Jhonatas Rodrigues
LasseL
Gert Van Waelvelde
Noah_SUMO
sicle
myanesp
Corey ‘linuxmodder’ Sheldon
Magno Reis
Mauricio Navarro Miranda
Pkshadow
wdot789
Selim Şumlu
Pranav Karakavalasa
David Walczysko
jam70
cliffontheroad
Anticisco Freeman
Grad
rahulparakh678
Fahim
Chandan_Baba
Supreme Eagle
thomas_wilson
Sashoto Seeam
siddheshdixit
Samrat Bhattacharjee
Standard8
Swarnava Sengupta
Amit Kumar Jaiswal
Machine Master
Stephen Fox
mufngruf
Tomi55
water.beetle
soundwave
kriss_88
anf25
Rainer Vitor
Thiago Casagrande
Danilo Costa
Onno Ekker
MaikelSantos
jdc20181
Kyle K.
dario.be
danieldutrech
AaronMT
Emin Mastizada
Estevão Santos
Mijanur Rahman Rayhan
NIKHIL KURMI ( নিখিল কুর্মী )
yetiputer
CiaoBella1
tessiss
Azharul Islam
Marcelo Noguera

You can find a more in-depth analysis of the year’s most popular and memorable forum content here (thank you, Rachel!).

Social Support

Remembering the Awesome… Army of Awesome!

  • We had 390 members of the Army of Awesome contributing until its very last day in 2016
  • They contributed in German, English, French, Galego (!), Hungarian, Italian, Japanese, Norwegian, Dutch, Polish, Portuguese, Romanian, Russian, Tamil, Turkish, Ukrainian, and Chinese… You can see more data about their contributions here.

As a reminder: The Army of Awesome was a self service support program of one to one user support, with a glorious legion of amazing people around the world responding to Firefox (and not only) users in trouble through Twitter. It was morphed into a Social Support program that you can sign up for through form and learn more about from this wiki.

For January to March, please take a look at the project start document here.

Most active contributors on Social: March to September

Contributor Messages
Kristina Gorr 756
Andrew Truong 449
Noah Y 385
Magno Reis 298
Jhonatas Rodrigues Machado 179
Daniela Albarrán 105
Swarnava Sengupta 68
42265 62
Geraldo Barros 25
Cynthia Pereira 23
Rachel McGuigan 23
Marcelo Lauxen 16
Stefan Costen 15
Ghaith Limam 12
Alex Mayorga 8
Rachael Morrill 7
Luis Sanchez 4
Jaime Maretoli 2
Benny Chandra 2

October to December (welcome, Sierra!)

Contributor Messages
Magno Reis 568
Andrew Truong 305
Geraldo Barros 146
Wim Benes 125
Sierra Reed 122
Barend van Rijn 95
Daniela Albarrán 92
syam kumar 66
Alex Mayorga 62
Josh Riley 57
Philipp M 36
Zilmar de Souza Junior 35
Dynisha Faust 33
Noah Y 27
Cynthia Pereira 24
Robert Sayles 24
Nildëala Dorffer 21
Swarnava Sengupta 19
Anubha Maneshwar 15
Emmanuel Sánchez 11
  • Average time to a first reply on Social:
    • 1d 21h (for the period from October to December)
  • The lowest average time to a first reply on Social: 8 hours during one of the weeks in December!

SUMO 2016 in your words

Nope, it’s not enough that this is “probably the longest post on this blog, ever!” This is where we would love to see you step in :-) Please use the comment section to share your best and not so good SUMO (or Mozilla) moments from the last calendar year. If you think we should anything else to the report, please use the comments section as well.

We look forward to hearing from you!

 

What’s Up with SUMO – 5th January (2017!)

Hello, SUMO Nation!

Welcome to the new year, which is going to be full of novelty, challenges, greatness, problems to solve, ideas to share, and many other things – courtesy of all of you reading these words, we hope :-). Let’s roll into the new days with the new from the most recent past ones!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

SUMO Community meetings

  • LATEST ONE: 4th of January – you can read the notes here (and see the video at AirMozilla).
  • NEXT ONE: happening on the 11th of January!
  • Reminder – if you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

  • Congrats to Joni and Roland for their mention in the 2017 recap video (for Focus)!
  • If you are struggling with using Vidyo on Ubuntu, please contact Seburo – he may have found a solution for your pains.
  • Help us help others with using the Web in a smart, easy, and safe way.
  • Calendar time! January dates that you should remember:
    • 10th – Firefox for iOS 6.0 released (to be confirmed).
    • 11th – SUMO Community Meeting
    • 12th – SUMO Platform Meeting
    • 16th – 22nd – tentative final migration period to Lithium
    • 18th – SUMO Community Meeting
    • 19th – SUMO Platform Meeting
    • 24th – Firefox 51 release
    • 25th-26th – SUMO Day & SUMO Social Day
    • …any other dates you want us to keep in mind? Use the comments below!
  • Are you interested in working together on training for new contributors? Talk to Rachel!

Platform

Social

  • No major updates just yet, but do remember that the SUMO Social Day will be happening end of this month :-)
  • Reminder: you can contact Sierra (sreed@), Elisabeth (ehull@), or Rachel (guigs@) to get started with Social support. Help us provide friendly help through the likes of @firefox, @firefox_es, @firefox_fr and @firefoxbrasil on Twitter and beyond :-)
  • Reminder: that you can subscribe to the social-support@ mailing list and get updates from Sierra!

Support Forum

  • Are you listening to music while responding to posts in the forums? What’s your favourite (or not so) holiday song?
  • A polite reminder: please do not delete posts without an explanation to the poster in the forums, it can be frustrating to both the author and the user in the thread – thank you!

Knowledge Base & L10n

Firefox

  • for iOS
    • 6.0 happening soon! Most likely around January 10th (?).

If you have them, share you new year impressions with us in the comments, please :-) I, for one, was quite OK eating the 12 traditional grapes (one for each of the tolls of the midnight bells). And as for 2016… Yes, the promised annual summary report is coming, thanks for your patience and understanding – we want it to be both informative and fun. Stay tuned & keep rocking the helpful web, friends!

2016 Mozilla Work Week II: The SUMO Story

Aloha, SUMO Nation!

We wanted to share with you the most important “SUMO things” (but not only) from the second Work Week we had this year.

The Work Weeks are Mozilla-wide meetings of all the core teams and as many community contributors as we can successfully invite over. This is not always easy or possible, due to many limitations and problems with international travel… There was a rumour that the Work Weeks in 2020 will be done fully in WebVR, to make it possible for everyone with the right hardware to attend – hopefully from inside of your favourite browser ;-) Good bye, giant carbon footprint!

Work Weeks happen every six months and are usually full of retrospectives, introspectives, and mapping out the future of “all things Mozilla”. They usually are places (and times) of the highest “density of Mozillian per square meter” throughout the year.

What you find below is a summary and explanation of what happened during the most recent Work Week, together with several useful (and fun) links. Unfortunately, the layout and setup of the meeting spaces did not create an environment suited for recordings, so we had to give up on that idea.

Day 0: Monday

Everyone got a bit of time to get settled, unpack, and prepare for the busy week ahead. We managed to not get lost in the ever-growing and shifting crowd and find each other in the evening for a small welcoming reception with everyone else who made it to the venue on time.

Day 1: Tuesday

The conference proper started with a big plenary session that included the speakers at the heart of Mozilla – the people we usually treat as our Northern Star when plotting the course across the whole community, also for SUMO. You can hear their thoughts on Air Mozilla, using the links below (it may require you to log in first):

After a good and energetic kick off, we got together in the Marketing space to talk about the road behind us and the road ahead. The “Unconference” was a medley of mini-projects to address some of the key areas on which the Marketing team has been (or should be) working. We split into several large groups and worked face-to-face with people we usually see only on screens – this definitely got the creative juices flowing, and you can expect positive changes in the way our larger team functions in the coming year.

We also had a chance to look back and review some of the biggest hurdles and achievements of our last 12 months. SUMO, while definitely not central to the larger team’s efforts (since we all work on making Mozilla and the web better, not just our little corners of it), got an honest applause from everyone, mostly for the great work that all of you are doing for the benefit of the users around the world.

Also, this was the first (and possibly last) day for grabbing a fresh sticker or two. They were disappearing and reappearing on laptops, phones, and other objects at an astounding rate.

Day 2: Wednesday

The Marketing talks and mini-sessions continued, and we managed to carve out a healthy chunk of time for SUMO stuff. with a walkthrough of the upcoming localization flow on Lithium, and a session on the Internet Awareness (slides) (notes) – probably our biggest new project for the upcoming year, for which your input and energy are indispensable.

This was also the first day for the “elective” sessions (where you could choose from a long list of presentations and chats on very focused topics). This idea worked out amazingly well, because we were all there to share and learn from each other. This very often meant getting a bit outside of our “comfort area” – and going beyond what we would usually do for Mozilla’s mission. This included a multitude of interesting and thought-provoking topics. A bit of fun was included as well.

All this talking (and listening!) was definitely getting us somewhere, even if at a terrible price… But we had great (and soft) support to keep us going above and beyond.

Day 3: Thursday

The rain kept going, but so did we. We even had a small tsunami alert popping up for about 30 minutes, but luckily we avoided getting wetter than absolutely necessary (AKA showering). You can’t stop the ‘zilla!

For SUMO, we had Madalina and Patrick walk us through a session on Lithium as our new platform, summarising where we were and what were the next steps for us. If you’re curious about that part of SUMO’s operations, you can always take a look at the documents we’ve kept using so far: your feedback and the Platform meeting notes.

Right after lunch, Chris Beard joined the whole Marketing team for a bit of Q&A – and while the . We also had an extra helping of the “elective” sessions – some of which were daringly ambitious and we can’t wait to see what the next year brings as their result!

Also, as with any other Mozilla-related thing, ever – we had a fair share of bugs ;-)

Day 4: Friday

This was the final day, and it held many a highlight for the whole crew, primarily thanks to those who delivered their “SUMO Show & Tell” mini-talks. We had the pleasure of listening to:

If you have any questions about the topics above, please contact them directly – the user profile pages offer a way to do so easily for logged in users through Private Messages.

We also continued chats and explorations within Marketing from the previous days, while trying to get some “daily” work done (not easy, but not impossible).

Just like with Chris the day before, afternoon had Mitchell Baker visiting us for a very honest and down-to-earth Q&A session.

So, by Friday we were all in great spirits, even if a bit tired. Many things have been said and heard – some rather serious, others not so much. And even if some of us were in a rather defiant mood, all good things come to an end. After the wrap up meetings and sessions, we all gathered for the final act of the Work Week – a well-deserved party!

Key Takeaways for SUMO

  • 2016 was not an easy year, but we did well for the resources and options we had available. It was a year of (sometimes forced) change and experimentation.
  • None of the really big things that we all have done or will do can happen without you, the contributors.
  • There are many other places outside of SUMO that offer help to users of Mozilla’s software (in many languages), and we have to make sure we work with them to create a healthy and useful support ecosystem without stepping on each other’s toes.
  • While there is a large variety of tools and methods across Mozilla to get different things done, the organization is heading towards standardizing the key elements of contributing; we do want to keep the innovation mindset, but we also want to make participation easier and faster, wherever reasonably possible.
  • The diversity in participation many of us take for granted takes a lot of effort and hard work to maintain; we will do our best to include and support everyone through our contributions.
  • 2017 will be a challenging year, as we work on keeping the site active and useful on a completely new platform; we also want to preserve the legacy of Kitsune in a meaningful way, making its code available to everyone interested in tinkering with it.
  • In 2017 we will expand our involvement within Mozilla’s Marketing and Social efforts. We are planning for a year of growth, big bets, and nurturing excellence for the benefit of our community and users.

Each and every time a large number of Mozillians get together, there is a bit of chaos, a bit of drama, a lot of ideas, many mini and maxi brainstorms, and heaps of good energy flowing around. This time was no different and the general attitude was that what we all do together for the web and its users will never be easy… but we will never stop and we’ll try to make it as much fun as possible. We hope you join us along for this bumpy, exciting, and fulfilling ride. Mahalo!

With #mozlove,

Your SUMO Team

P.S. In the interest of the page loading faster on slower connections, we decided to not post a lot of graphics and/or photos in this post. Below, you can find Mozillians’ group effort at documenting the whole event: