Rocking the helpful web since 2007.
Hey folks, In this edition of the contributor spotlight, you’ll hear from Jefferson Scher, one of our top contributors in our community forums. Jefferson possesses extensive knowledge about Firefox, having … Read more
Hello, SUMO community members! If you contribute to the Knowledge Base in SUMO, please read this blog post carefully as we explain how others can request content from the SUMO … Read more
Hi everybody, As we wrap up the second quarter of 2024, it’s time to reflect on our accomplishments and the ongoing efforts within our community. It’s been a busy Q2. … Read more
Hello, SUMO Community! As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load … Read more
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
Hello, SUMO community! We’re thrilled to roll out a new tool designed specifically for our contributors: the Firefox Desktop Icon Gallery. This gallery is crafted for quick access and is … Read more
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Hello, SUMO community! This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for … Read more