What’s up with SUMO – 1st May

Michał

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May is here! While the cherries keep blossoming in the northernmost reaches of Japan… We give you the latest updates from the world of SUMO :-) Welcome to the International Workers’ Day edition of the WUWS blog series!

Say “hello” to the new arrivals!

Don’t hesitate to say “hi” in the forums if you don’t see your name on the list above and you arrived to SUMO recently.

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-04-27, and the video is below (thank you, Madalina!)

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 4th of May. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed!

Community shout-outs

  • Mega-shout-outs to Moin Shaikh for his Army of Awesome activity!
  • Thanks to Mark for jumping straight into the fray during his first SUMO Day

Developers

Knowledge Base

Community

Support Forum

  • 90% of the support questions were answered during SUMO Day! The list of all participants is coming soon, Madalina wants to thank you for your patience and your awesome participation on the day. In the future, the Community Hub will make this data instantly available to everyone.

L10n

Firefox (Desktop, OS, Android) & more

Firefox Desktop
Firefox OS
Firefox Android
  • The Firefox Android 38 docs are done, thanks to Joni!
Firefox for iOS
Thunderbird
  • We are still looking for 3 volunteers to replace Roland at these roles: Thunderbird English Language editor, L10N coordinator and Forum coordinator. Know someone? Please email rtanglao aT mozilla.com or ping rolandtanglao in #sumo or in #tb-support-crew on irc.mozilla.org

…and that’s it for this week. Take it easy, enjoy your weekend and we’ll see you soon. Ah, yes, don’t forget to eat some strawberries, if you can! I hear the season is open…

Guest Post Time! Goofy chronicles the 3rd French Locasprint in Paris

Michał

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Greetings, SUMO Nation!

It is with great pleasure that I invite you to read Goofy’s account of how the French l10ns tackled the SUMO KB… and won :-) Goofy has been a long-standing contributor to all things Mozilla, and I am honoured to have Imen (more about her below) and him leading the charge to make SUMO useful for French-speaking users! Now, let me pass the keyboard to Monsieur Goofy himself…

Sprint Time in Paris

Sumo #3 French Localization Sprint @Mozilla Paris

The French volunteer translators team for SUMO have recently participated in a very successful localization session taking place at the Paris MozSpace between Friday 24th and Sunday 26th of April.

For the third time, we have organized a special localization meetup with the French-speaking Mozilla community. We call it “Locasprint” and it is one good occasion every 6 months or so to meet all volunteer contributors in person, work and have fun together (you can read the French blogpost for more details). Along with various tasks such as tech documentation translation for MDN, pages and snippets for mozilla.org, SUMO translation was a major goal for that weekend.

Our initial target when we planned the meetup was to reach 85% of the pages translated and duly reviewed, but as it happened, we are proud to announce that we have reached 100% done for all products! Here is the screenshot telling what was achieved, note that even strings from the interface were duly completed by our excellent Belgian Mozillian Benoit.

100 percent done

Of course this success is the result of the efforts of the whole team during more than a year, but this last hop was great.

one year progression graph

I must confess that I was not sure 100% was necessary, since the very last articles had a low view rate, but the thrill of being together and enjoy the IRL meeting brought some magic. Well, not really magic after all: the incredible dedication and enthusiasm of Imen Rahal, my co-locale leader who came from Algiers for the occasion, made the very difference.

Imen Rahal, French team co-lead

Her profile on Sumo tells much about how involved she is.

It is also time to congratulate our great contributors such as Yves, who beside translation itself has done a great task on quality checking, and who has accepted to join our little reviewer team.
Yves, now joining reviewers team

And I am especially glad to welcome Thomas, a new volunteer contributor, who translated during the sprint 18 previously untranslated pages!
Thomas, a great new volunteer

What’s next?

Our efforts on Sumo are not over, because we still have to:

  • Add more screenshots with French-speaking interface messages – they are missing here and there!
  • Check and improve the quality of articles; it sometimes involves choosing different phrasing from the original, so that the French-speaking user is comfortable reading them.
  • Translate new and coming soon articles about Firefox for iOS, screen sharing, Hello features…

and finally…

  • Keep an eye on the updates that are sometimes rushed onto our “todo” list!

You can do it (and more)!

SUMO Localizers from all over the world – you can unlock the same achievement. A few tips from our experience:

  • First – build a team, a core of one is enough to begin with. Then, grow bigger and accept all contributions, even the modest and occasional ones. Be friendly and welcome new volunteers, even though they don’t immediately perform a perfect job. They will learn step by step, just like you did.
  • Fix realistic and increasing targets that can be reached with the team you have – such as 20, 50, 100 top articles.
  • Maintain the group efforts in the long run. It is pretty difficult sometimes, especially when update alerts are rushing into your inbox… but it’s not impossible!
  • Organize regular meetups to boost efforts and progression! Mozilla will help you through the Reps Program, just ask and see what is possible.
  • Ask for help whenever you need it, the SUMO team is there to help you reach the next goal :-)

(Thank you for this amazing achievement and a collection of great memories that can definitely inspire others, Goofy!)

(Also, chapeau bas to all the participants who make SUMO a reality in French – you are our linguistic ambassadors out there, and we couldn’t do it without you :-))

What’s up with SUMO – 24th April

Michał

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Welcome to the weekly wrap-up of the going-on in the world of SUMO. Have you missed us? We missed you!

Welcome the new SUMOzillians among us!

Don’t hesitate to say “hi” in the forums  if I missed you on this list!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-04-20, and the video is below (thank you, Madalina!)

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 27th of April. Join us!
  • As a rule, if you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed!

Community shout-outs

Developer news

  • The latest Platform meeting notes can be found here. Do take a closer look to learn more about: iOS on SUMO, BuddyUp for desktop, the article page redesign, the unified Ask A Question page, and the mobile product page redesign. The meeting video is below.

Knowledge Base news

  • The Reading List feature for Firefox Desktop has been postponed, which may lead to the archiving of the relevant article.
  • On the other hand, we have a few new articles coming up: Private browsing for Firefox OS and all the Firefox for iOS content.

Firefox (Desktop, OS, for Android) & other news

Firefox OS
Firefox Android
  • Joni has revamped the Android permission article to make it clear that Android OS (not Mozilla) requires all permissions to be approved when installing an Android app like Firefox even if you never use them (and that Firefox will prompt you each and every time after you install it so Mozilla doesn’t compromise your ability to choose which websites use features like camera, microphone, location, etc.). Also, the Firefox 38 articles in English are almost finished (thanks to Joni!).
Firefox for iOS

What are your plans for the first days of May? Let us know in the comments… and don’t forget to check out our Twitter account! Have a great weekend and we’ll see you soon ;-).

Welcome Mark Schmidt, Senior Firefox Community Support Lead!

Michał

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Hey there, SUMO Nation!

It’s finally time to officially announce the latest arrival (and to think I was in the same place not so long ago… heh :-)) Join me in welcoming Mark Schmidt!

Mark_SchmidtMark is our new Senior Firefox Community Support Lead. He’ll work closely with our incredible support community around the world to help keep us effective at helping people, and will be leading projects to improve the usefulness of the support site.

Mark is based in Ann Arbor Michigan and has a background leading support at rapid-growth start-ups (Barracuda Networks and Duo Security), where he worked on scaling out support to millions of users. His passions are privacy, growth, and technology (especially open source technology).

He’s also a big advocate for the Electronic Frontier Foundation, Free Software Foundation, Tor Project, and the Creative Commons. When he’s not making the web and world a better place, Mark can usually be found either camping or traveling.

If you want to get in touch with Mark, his contact details are on his SUMO profile. The fastest way to get his attention is usually via Twitter (MarkSchmidty), or via the #sumo room on irc.mozilla.org (marksc).

Once again, welcome on board, Mark!

What’s up with SUMO – 17th April

Michał

Hello, SUMO Nation! That week buzzed by really fast, hasn’t it? Here’s another portion of news and updates from the world of SUMO.

Guess what, more Mozillians among us!

Not on the list, even if you arrived recently? Don’t hesitate to say “hi” in the forums!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-04-13, and the video… will be added below as soon as Madalena hacks into the admin panel of Vidyo ;-) Thank you for your patience!

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 20th of April. Join us!
  • As a rule, if you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed!

Community shout-outs

  • Ashickur and Safwan for their ongoing work on preparing the SUMO meetup in Bangladesh!

Developer news

Contributor news

  • Together with William (one of Mozilla’s community experts) and Ibrahima (one of the Mozillian superstars), we are working on something special for our African contributors… More news around the corner…

Knowledge Base news

L10n news

Firefox (Desktop, OS, for Android) & other news

  • Firefox: In case you somehow missed it – Mark has joined us as the Firefox Desktop lead – while I poke him for an official introductory blog post here, you can visit his private blog.
  • Firefox OS: As Ralph reports we’ve had 28 new questions in the forums for the 15th week of the year, up to April 10th. 14 of those were related to a single Marketplace issue. This is now sorted – thanks to everyone involved!
  • Firefox Android: Roland reports that Firefox 37.0.2 for Android will be released soon, to fix the request desktop site bug, as well as some other issues. You can also find the version 38 article updates here with more context in the meeting notes.
  • Firefox for iOS: …is on track for release in the first half of this year (clock’s ticking!). It is currently undergoing localization and our awesome Firefox iOS User Success Council members are figuring out the best ways to support it from day one.
  • Thunderbird: … will have a Thunderbird User Success Council, as we are eager to get the most interested among you involved directly in making version 38 a hit. We are looking for an English KB Article Editor, an L10N Coordinator and a Forum Lead. Get in touch with Roland – rtanglao AT mozilla.com or rolandtanglao in #sumo or #tb-support-crew if you want to take part in this glorious adventure in community-powered open source greatness!

I think I ran out of exclamation marks and witty remarks a while ago… So, let me rest and reset over the weekend, and we will all see you on Monday, we hope! Keep rocking the open web!