What’s up with SUMO – 24th July

Michał

0

A warm “hello” to all our readers across SUMO and Planet Mozilla! Here we go with another round of the good, the bad, and the reminders… ;-)

Say “hello” to the newcomers!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Big thanks to Safwan, Orvi, Anush and pollti for all their Kitsune fixes the last few months!
  • Kudos to pollti once again, for his mozilla.org SUMO fixes!
  • Our awesome Arabic localizers for hitting the Top 20 Firefox OS milestone!
  • Tobias for helping with the final push of getting German l10n to 100%!
 We salute you!

Last Monday SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 27th of July. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Let’s work together on the script for the tutorial videos for SUMO l10n

    ! Use the “comments” feature to leave your feedback and ideas in the document.

Developers

Community

Support Forum

Knowledge Base

Firefox

Firefox OS

Thunderbird

  • Reminder: as of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

Don’t forget that we are on Twitter! And don’t forget to cool off in the heat of the cruel summer (if you happen to have one, that is). See you on Monday!

Want to be a star in a SUMO video? Keep on reading!

Michał

2

gi-hero-questionsDear SUMO Warriors (and everyone else reading these words)!

A SUMO video?

A SUMO video! We would like to put together a fun video with your help – a video to show what SUMO is about, in an entertaining way. We want users around the world to have an instant visual reminder that the great community around Mozilla (yes, this means YOU!) have their back when trouble and errors strike.

How can you get involved?

It’s super simple!

  • Record a short (2-5 seconds) video of you, your family or friends experiencing “problems in front of a computer”.
  • Make it fun, but obvious that the person (or people) using the computers are not having a good time and they need help.
  • Record the video in .MOV, .MPEG4, .MP4 or in .AVI format.
  • Send the video via email to Michał or Madalina

More details as we get the videos from you!

Go forth and record! :-)

What’s up with SUMO – 17th July

Michał

0

Hello, SUMO Nation (and Planet Mozilla, woohoo!) It is time again to give you a fresh slew of updates and reminders (I know you love reminders) from the world of SUMO!

New SUMO warriors, assemble & support!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Philipp – for rounding up bugs/common issues on the forums
  • Michael – for being an all-star host in the forums and helping with the Templates
  • Vanja – for localizing all Serbian Templates and his on-going awesomeness in the l10n corner of SUMO

Gentlemen, we salute you!

Monday SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 20th of July. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

Support Forum

  • New advanced search will be hopefully coming this quarter!
  • The One and Done SUMO Contributor Support Training is live. Start here!

Knowledge Base

  • A few light experiments are going on for new article request forms and an easier-to-use article submission form via Google Docs.
  • There could be more Windows 10 articles coming up – Joni is working this out with the UX team.

L10n

Firefox

  • Adobe Flash became a hot topic recently for all the wrong reasons. If you want to get the most up-to-date information about our community actions around this, visit this thread.
  • Win64 in Firefox 40

Firefox OS

  • Recent launches for 2.0 devices happened in South Africa, Mauritius, Niger, Mali, Senegal, Tunisia and Botswana. Hooray for Africa!

Firefox for Android

  • The documentation for v40 started this week with the password manager.

Thunderbird

  • Reminder: as of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

There you go – we hope you enjoyed this round of updates and will join us for the Monday meeting. In the meantime, stay cool!

 

What’s up with SUMO – 10th July

Michał

1

Hello, SUMO Nation! It’s time to get back to our regular updates from the world of SUMO. Here we go!

New Contributors, we salute you!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Scribe, for his accurate and positive appearance in the support forum!
  • Michael for being a great and welcoming host to new contributors coming to SUMO!
  • Moin for continuous AoA awesomeness!
  • Ashfaq for successfully running the milestone sprint!

Monday SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 13th of July. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

  • The Bangladesh community has achieved the 100% goals during their most recent l10n sprint – hooray! Read more about it on Ashfaqs blog. That’s not enough for our SUMO Warriors from Bangladesh, and they’re in the middle of a KB Correction Sprint, as well – woot!
  • The summary posts for Whistler sessions will be coming your way soon – look for #mozwww in the forums.

Knowledge Base

  • Firefox 40 updates are starting to roll out – find the list here!
  • On top of that, the updates to version 2.2 have started as well – more info to come soon!

L10n

  • We have new contributors for Arabic and Wolof, who are taking part in the Participation team’s summer internship initiative
  • If you have noticed some problems with Templates in your dashboard or personal log – let Michał know, as he’s been fixing Templates for a while now, sometimes with a hammer instead of a scalpel.

Firefox for Android

  • Firefox 39 rolled out a while ago – have you seen anything Android-specific in your communities? If you have, contact Roland!

Thunderbird

  • As of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

After all this… Are you ready for the weekend? We are! See you on the other side of Sunday ;-)

 

What’s up with SUMO – 3rd July

Michał

1

Hello, SUMO Nation!

We are all (mostly) back from our recent Work Week in Whistler (also known as #mozwww on Twitter).

Whistler Work WeekSo, what happened in Whistler? We had quite a few meetings, discussions, and chats – and some fun, too! This post will walk you through all of the SUMO sessions we had, chronologically.

Before we dive a bit deeper… Huge thanks to everyone who could make it! It was great meeting you all in person and spending a few days brainstorming and talking about all things SUMO, Mozilla, and not only. We are all looking forward to getting together again, soon!

One of our meeting rooms. We had to climb up every morning!

One of our meeting rooms. We had to climb up every morning!

Tuesday

L10n Big and Small – We talked about what works and what doesn’t with l10n at SUMO. Some of the results of this meeting will include a “how to localize SUMO” mini-series of videos and possible improvements to gathering and displaying information about article quality in different locales.

Article Redesign Ideas – This session was all about prototypes, ideas, mock ups and the future design of the humble answer page. Updated mock ups based on everyone’s feedback should be coming your way soon.

Open Discussion – Here we talked about keeping everyone informed & involved on multiple levels, and on making contributions easier. We will be improving the way we communicate and present information we consider “obvious” (even if it’s not, especially to new contributors), among other things.

Strategic Forum Planning – A huge session full of ideas for improving the forums along the “faster, better, stronger” lines. It’s too early to summarise the long list of suggestions in a few words, but all the points raised will be triaged and incorporated into the roadmap for the support forums. I think Madalina started losing her voice somewhere around here ;-)

Prototype SUMO mascot, coming soon to a forum near you

Prototype SUMO mascot, coming soon to a forum near you

One of the many, many, many meetings of that week

One of the many, many, many meetings of that week

Wednesday

User Success Feedback – During this session the User Success team presented several updates around major initiatives that we took part in over the last six months. I will try to get slides for all the presentations published somewhere accessible for everyone.

Firefox iOS Council – In the eve of Firefox iOS coming to all iOS devices (soon!), we chatted about getting the community directly involved in managing the way we will provide support to all the new Firefox users (with all the issues they can bring to the table).

Ideas for KB Contributor Onboarding – How to make it easier for new contributors to get into creating and editing KB content in English? Not an easy task, but this session brought a lot of interesting approaches to the subject, which will be categorized and explored in the coming weeks.

BuddyUp – I did not (unfortunately) attend this session, but I heard that among the usual topics (how to make BuddyUp 1.0 more awesome than it already is), there were some talks about BuddyUp 2.0…

BuddyUp 2.0 prototype - also known as "SUMO by drone"

BuddyUp 2.0 prototype – also known as “SUMO by drone”

New SUMO logo, tested by a random user met in the street that we asked for help

New SUMO logo, tested by a random user met in the street that we asked for help

Thursday

Regional SUMO Community Champions – We already brought this idea to the MozBalkans meetup earlier this year, and it was high time we get more feedback from some of the most involved SUMO contributors. We are closer to defining the shape and form of a “Regional SUMO Community Champion”, so more news about that in the coming weeks.

Let’s Hack Together! Get Involved & SUMO event kit – A very practical (and dynamic) session of taking a critical eye to the current Get Involved page and the pretty dusty event kit that both need a facelift and update. All planned changes will be rolling out with your help – announcements coming soon!

Firefox Desktop – Again, I was not there to witness the session in person (shame on me!), but from what I heard, Mark opened the floor up for everyone to talk about the way Firefox Desktop is present in SUMO now, and what it should look like in the future.

Firefox OS – Joni had a similar session for Firefox OS, and soon you should see more information about the latest & greatest from Mozilla’s mobile operating system around SUMO.

All the cool ideas and suggestions were brought here at the end of the Work Week

All the cool ideas and suggestions were brought here at the end of the Work Week

Prototype SUMO swag designs, coming your way soon

Prototype SUMO swag designs, coming your way soon

Friday

Community Hub – We talked about the current hub, the beta version of the new hub user list view (also for l10n) and the redesign of the contributor profile page. The designs received a lot of feedback and will be undergoing new iterations in the coming months.

Improving Answer Rate on the Support Forums – That was the last session, and while I would love to be able to summarise it… I wasn’t there! :o( Madalina will be bringing more details about the decisions for next steps taken here, alongside the huge strategic forum planning update – thank you for your patience and understanding! :-)

With each session taking at least 45 minutes (and in many cases more), all this is just the tip of the iceberg. We will be summarising all the feedback and input we received from everyone we talked to, and posting more updates on the forums (and blog) about the specific projects we want to work on with you. There’s a ton of things to do, so we hope you will be interested in working together on some of the projects!

Tired but happy!

Until then… take care and keep rocking the helpful web!

…AND DON’T FORGET ABOUT THE COMMUNITY MEETING ON MONDAY!

(all photos from Jayakumar’s flickr stream, used with permission – click here for all the awesomeness he captured with his camera!)