What’s up with SUMO – 4th September

Michał

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Hello, SUMO Nation! Hi there, universe! How are you doing today? We hope you’ve had a good week and invite you to take a look at what’s fresh and new in the world of SUMO.

Hello To All New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 7th of September. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

  • Firefox for iOS is here!
  • We had awesome SUMO Day last week, thanks to you all! 90% questions answered across the board, 96% for Firefox questions, 42 participants from all around the globe!
  • The screensharing experiments results shall be made public soon!

Knowledge Base

Firefox

  • (for iOS) IT’S HERE! In case you missed that ;-)
  • (for Desktop) Mark is currently AFK, but the latest updates are as follows:
    • 40.0.3 update was released last Thursday, including fixes for 2 security vulnerabilities, a Linux crash and minor compatibility issues
    • 40.0.3 brought a new bug, as well.
    • version 41 (due to be released in three weeks): will include add-on signing, removal of the browser.newtab.url preference and updates for sponsored tiles/sites
    • the 64-bit builds for Windows will probably delayed until Firefox 42, due to ongoing work on flash plugin sandboxing
  • (OS) All the devices in Botswana have sold out, so the team is working on providing more (hooray for all the new users in Botswana!)

Let’s finish the week with a bang, shall we? Who is cuter? Vote in the comments!

capybararedpanda
…see you next week!

What’s up with SUMO – 28th August

Michał

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Hello SUMO Nation, hello world! The end the summer break is almost upon us. We hope you had the time to get out there, discover, have fun, relax, and rest. Autumn is almost here… Let’s get the latest news and updates before the first leaves fall from the trees, hm?

Hello To All New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Additionally, if you are new to SUMO and someone helped you get started in a nice way – don’t forget you can nominate them as a Buddy of the Month!

Contributors of the week

We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 31st of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

L10n

Firefox

  • Desktop: the hotfix for an Async Plugin bug that was apparently causing issues with the rather popular Farmville 2 has been shipped.
  • Android: new content for Firefox 42 about signed add-ons, editing passwords, tab queues, and other features is getting written.
  • iOS: the articles have been written and we are steadily nearing iDay, at a pace of about 24 hours each day ;-)

Big things coming up all over the place… But not before this weekend! Unless you’re preparing something big and haven’t told us ;-)

Stay tuned, take care, have a great time, and see you soon!

SUMO Questions Day this Thursday, 27 August 2015

Madalina

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The summer holidays are now over  so it’s time to start organizing a new SUMO Day!

What are SUMO Days?

A SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. This is a 24 hour event, we will start early during European mornings  and finish late during US Pacific evenings.

We are also hanging out having fun and helping each other in #sumo on IRC.

I want to participate! Where do I start?

Just create an account and then take some time to help with unanswered questions. We have an etherpad ready with all the details plus additional tips and resources.

If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.

Moderators

SUMO Day will be moderated by madasan (EU morning/afternoon), marksc (EU afternoon/US morning), guigs (US morning/afternoon). We can always use more people to help moderate through the day so if you would like to do this just add your name in the etherpad!

What does it mean to be a SUMO Day moderator?

It’s easy! Just check out the forums and monitor incoming questions. Don’t forget to hang out on IRC on #sumo and the contributor forums and chat with the other SUMO Day participants about possible solutions to questions. As a moderator you also help out contributors who are stuck with difficult questions and need help.

Screensharing experiment

During this SUMO Day some of us will experiment with helping users via screen sharing. This is only open to senior contributors and forum moderators so if you’re one of them and you would like to participate please PM madasan.

 We’re trying to answer each and every incoming question on the support forum on Thursday so please join us. The more the merrier!

 

See you online and happy SUMO Day!

What’s up with SUMO – 21st August

Michał

Hello, SUMO Nation! How have you been? We skipped last week as I was away from the keyboard, discovering the wonders of the offline world but… we’re back and ready to share news and updates with you.

A warm welcome to those who joined us recently!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Vanja – for his motivation (with a level of over 9000!) to localize the KB for Firefox OS into Serbian.
We salute you!

Monday SUMO Community meetings

  • The previous one was unfortunately cancelled, which means no notes to share – sorry!
  • Remember that you can watch the archived meeting videos on our YouTube channel.
  • The next one is happening on Monday, 24th of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

Support Forum

  • Reminder: the One and Done SUMO Contributor Support Training is live. Start here!

L10n

Firefox (for Desktop, for Android, for iOS)

That’s it for today, looking forward to seeing you all on Monday – take care, take it easy, and safe travels!

What’s up with SUMO – 7th August

Michał

Friday the… 7th! Is that supposed to be a lucky day, as opposed to Friday the 13th? Who knows… All we know is that there’s some updates from the world of SUMO that we want to share with you – let’s go!

Hello To All New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Banban – thanks for your help in the forums, apart from your regular l10n contributions!
 We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 10th of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

  • Reminder: we’re looking for the most unusual SUMO contributors among you – in a light-hearted way… Take a look at the forums!

Support Forum

  • SUMO Forum Supporters, remember that Madalina is currently away from her keyboard and will be back on the 12th of August.
  • Reminder: the One and Done SUMO Contributor Support Training is live. Start here!

L10n

Firefox

Whew… Quite a lot of news and more to come before this year is over, of course!

Any great summer adventures you want to share with us in the comments? See you next week!