The summer holidays are now over so it’s time to start organizing a new SUMO Day!
What are SUMO Days?
A SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. This is a 24 hour event, we will start early during European mornings and finish late during US Pacific evenings.
We are also hanging out having fun and helping each other in
#sumo on IRC.
I want to participate! Where do I start?
If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.
SUMO Day will be moderated by madasan (EU morning/afternoon), marksc (EU afternoon/US morning), guigs (US morning/afternoon). We can always use more people to help moderate through the day so if you would like to do this just add your name in the etherpad!
What does it mean to be a SUMO Day moderator?
It’s easy! Just check out the forums and monitor incoming questions. Don’t forget to hang out on IRC on #sumo and the contributor forums and chat with the other SUMO Day participants about possible solutions to questions. As a moderator you also help out contributors who are stuck with difficult questions and need help.
During this SUMO Day some of us will experiment with helping users via screen sharing. This is only open to senior contributors and forum moderators so if you’re one of them and you would like to participate please PM madasan.
See you online and happy SUMO Day!