The Mozilla Support Blog

Rocking the helpful web since 2007.

Introducing Erik Avila

Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more

A glimpse of 2022

Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more

Hubs transition

Hi SUMO folks, I’m delighted to share this news with you. The Hubs team has recently transitioned into a new phase of a product. If in the past, you needed … Read more

Tribute to FredMcD

It brings us great sadness to share the news that FredMcD has recently passed away. If you ever posted a question to our Support Forum, you may be familiar with … Read more

Introducing Smith Ellis

Hi everybody, I’m so happy to introduce our latest addition to the Customer Experience team. Smith Ellis is going to join forces with Tasos and Ryan to develop our support … Read more