SUMO Questions Day this Thursday, 27 August 2015

Madalina

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The summer holidays are now over  so it’s time to start organizing a new SUMO Day!

What are SUMO Days?

A SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. This is a 24 hour event, we will start early during European mornings  and finish late during US Pacific evenings.

We are also hanging out having fun and helping each other in #sumo on IRC.

I want to participate! Where do I start?

Just create an account and then take some time to help with unanswered questions. We have an etherpad ready with all the details plus additional tips and resources.

If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.

Moderators

SUMO Day will be moderated by madasan (EU morning/afternoon), marksc (EU afternoon/US morning), guigs (US morning/afternoon). We can always use more people to help moderate through the day so if you would like to do this just add your name in the etherpad!

What does it mean to be a SUMO Day moderator?

It’s easy! Just check out the forums and monitor incoming questions. Don’t forget to hang out on IRC on #sumo and the contributor forums and chat with the other SUMO Day participants about possible solutions to questions. As a moderator you also help out contributors who are stuck with difficult questions and need help.

Screensharing experiment

During this SUMO Day some of us will experiment with helping users via screen sharing. This is only open to senior contributors and forum moderators so if you’re one of them and you would like to participate please PM madasan.

 We’re trying to answer each and every incoming question on the support forum on Thursday so please join us. The more the merrier!

 

See you online and happy SUMO Day!

What’s up with SUMO – 21st August

Michał

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Hello, SUMO Nation! How have you been? We skipped last week as I was away from the keyboard, discovering the wonders of the offline world but… we’re back and ready to share news and updates with you.

A warm welcome to those who joined us recently!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Vanja – for his motivation (with a level of over 9000!) to localize the KB for Firefox OS into Serbian.
We salute you!

Monday SUMO Community meetings

  • The previous one was unfortunately cancelled, which means no notes to share – sorry!
  • Remember that you can watch the archived meeting videos on our YouTube channel.
  • The next one is happening on Monday, 24th of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

Support Forum

  • Reminder: the One and Done SUMO Contributor Support Training is live. Start here!

L10n

Firefox (for Desktop, for Android, for iOS)

That’s it for today, looking forward to seeing you all on Monday – take care, take it easy, and safe travels!

What’s up with SUMO – 7th August

Michał

Friday the… 7th! Is that supposed to be a lucky day, as opposed to Friday the 13th? Who knows… All we know is that there’s some updates from the world of SUMO that we want to share with you – let’s go!

Hello To All New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Banban – thanks for your help in the forums, apart from your regular l10n contributions!
 We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 10th of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

  • Reminder: we’re looking for the most unusual SUMO contributors among you – in a light-hearted way… Take a look at the forums!

Support Forum

  • SUMO Forum Supporters, remember that Madalina is currently away from her keyboard and will be back on the 12th of August.
  • Reminder: the One and Done SUMO Contributor Support Training is live. Start here!

L10n

Firefox

Whew… Quite a lot of news and more to come before this year is over, of course!

Any great summer adventures you want to share with us in the comments? See you next week!

What’s up with SUMO – 31st July

Michał

Hey there, planet SUMO! Are you ready for another round of updates and reminders from the world of SUMO? You’d better be, cause here they come!

Hearken, there are new names in SUMO town

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

 We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 3rd of August. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Developers

Community

Support Forum

  • SUMO Forum Supporters, remember that Madalina is currently away from her keyboard and will be back around the 10th of August. If you need help with something, let Michał know.
  • Reminder: the One and Done SUMO Contributor Support Training is live. Start here!

Knowledge Base

L10n

  • Calling all l10ns! Please localize this Windows 10 article, as it’s quite crucial to users around the world.
  • Sprint planning for six locales is in progress… and so is the video recording for the KB l10n tutorial.

Firefox

Thunderbird

  • One final reminder: as of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

Are you following us on Twitter? Not yet? Get to it! ;-) See you on Monday… Until then… take it easy!

What’s up with SUMO – 24th July

Michał

1

A warm “hello” to all our readers across SUMO and Planet Mozilla! Here we go with another round of the good, the bad, and the reminders… ;-)

Say “hello” to the newcomers!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Big thanks to Safwan, Orvi, Anush and pollti for all their Kitsune fixes the last few months!
  • Kudos to pollti once again, for his mozilla.org SUMO fixes!
  • Our awesome Arabic localizers for hitting the Top 20 Firefox OS milestone!
  • Tobias for helping with the final push of getting German l10n to 100%!
 We salute you!

Last Monday SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 27th of July. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed – thank you!

Let’s work together on the script for the tutorial videos for SUMO l10n

    ! Use the “comments” feature to leave your feedback and ideas in the document.

Developers

Community

Support Forum

Knowledge Base

Firefox

Firefox OS

Thunderbird

  • Reminder: as of July 1st, Thunderbird is 100% Community powered and owned! You can still +needinfo Roland in Bugzilla or email him if you need his help as a consultant. He will also hang around in #tb-support-crew.

Don’t forget that we are on Twitter! And don’t forget to cool off in the heat of the cruel summer (if you happen to have one, that is). See you on Monday!