What’s Up with SUMO – 1st December

Greetings, SUMO Nation!

This is it! The start of the last month of the year, friends :-) We are kicking off the 12th month of 2016 with some news for your reading pleasure. Dig in!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

Community

Platform

Social

  • Reminder: Army of Awesome (as a “community trademark”) is going away. Please reach out to the Social Support team or ask in #sumo for more information.
  • Remember, you can contact Sierra (sreed@), Elisabeth (ehull@), or Rachel (guigs@) to get started with Social support. Help us provide friendly help through the likes of @firefox, @firefox_es, @firefox_fr and @firefoxbrasil on Twitter and beyond :-)

Support Forum

  • If you see Firefox users asking about the “zero day exploit”, please let them know that “We have been made aware of the issue and are working on a fix.  We will have more to say once the fix has been shipped.” (some media context here)
  • A polite reminder: please do not delete posts without an explanation to the poster in the forums, it can be frustrating to both the author and the user in the thread – thank you!

Knowledge Base & L10n

Firefox

  • for iOS
    • Firefox for iOS 6.0 coming up your way before the end of this year, we hear! :-)

…and that’s it for today! So, what are you usually looking forward to about December? For me it would be the snow (not the case any more, sadly) and a few special dishes… Well, OK, also the fun party on the last night of the year in our calendar! Let us hear from you about your December picks – tell us in the forums or in the comments!

What’s Up with SUMO – 24th November

Greetings, SUMO Nation!

Great to be read by you once more :-) Have you had a good November so far? One week left! And then… one month left until 2017 – time flies!

Welcome, new contributors!

  • …yes, autumn and winter are the slowest months for us, in case you haven’t noticed :-) But, all of you who are already on board keep things rolling!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 23rd of November – you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 30th of November!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

Support Forum

  • A reminder that Firefox 50 is out, so you may notice a spike in user questions, as usual around a release. Keep rocking and being helpful! You can find the release notification here.
  • The SUMO Release Report for Firefox 50 is coming up soon, thanks to Rachel – start thinking about the highlights you’d like to add to it.

Knowledge Base & L10n

  • Over 400 edits in the KB in all locales in the last week – thank you so much, Editors & Reviewers!
  • Congrats to our new Locale Leader for Russian, Harry and the new Reviewers: Aleksandr and Victor!
  • Please watch the Platform video for more insight on how l10n is going to work after the migration. The link is up there, in the “Platform” section. If you have any questions or comments, the feedback document is there for you.

Firefox

  • for Desktop
    • The forum thread for version 50 is here (thanks to Philipp).
    • As for Android, the Desktop version will get updated mid-December. Stay tuned for more details.
    • Firefox Focus hit the ground running on November 17th all around the world, apart from Germany, Austria, and Switzerland, where it’s coming… soon!

That’s it for today, dear SUMO People :-) We hope to see you soon around the site and online in general… Keep rocking the helpful web and don’t forget there’s a lot of greatness out there. Go open & go wild!

 

SUMO Show & Tell: A Small Fox on a Big River

Hey there, SUMO Nation!

It is with great joy that I present to you a guest post by one of the most involved people I’ve met in my (still relatively short) time at SUMO. Seburo has been a core contributor in the community from his first day on board, and I can only hope we get to enjoy his presence among us in the future. He is one of those people whose photo could be put under “Mozillian” in the encyclopedias of this world… But, let’s not dawdle and move on to his words…

This is the outline of a presentation given at the London All-Hands as part of a session where the SUMO contributors had the opportunity to talk about the work that they have been involved in.

Towards the end of 2015, I noticed that we were getting an increasing number of requests on the SUMO Support Forum questioning how users could put Firefox for Android (Fennec, the small fox of this tale) on their Amazon Kindle Fire tablet (the big river).  At first it was just one or two questions, but the more I saw the more I realised that there were some key facts driving the questions:

  • We know that users like using Firefox for Android on their mobile devices.  It enables them to use Firefox as their user agent on the web when they are away from their laptop or desktop.
  • We know that people like using Android, possibly the worlds most popular operating system.  People recognise and take comfort from the little green Android logo when they see it alongside a device they wish to purchase and they appreciate the ease of use and depth of support at a lower price point than its competitors.
  • With a little research, it became clear why people have the Kindle Fire tablet – the price point.  In the UK at the time it was retailing for £60, almost half the price of a comparative device from the big name brand leader.

What was confusing and confounding users was that having purchased a device at a great price, that uses an operating system they know, they could not find Firefox for Android in the Amazon app store.  SUMO does not support such a configuration, but with the number of questions coming through, I realised that there must be something we could do.

I started helping some users side load Firefox for Android onto their devices and through answering questions I soon found myself using a fairly standard text that users found solved their problem.  As I refined it, it made sense for this to be included within the SUMO Knowledge Base, the user facing guide to using Mozilla software. But before I could do this, there was one key issue for which I needed the help of the truly amazing Firefox Mobile team…which version of Firefox for Android to use.

Whilst Firefox and Firefox Beta are seen as the best product versions, I was advised they they would only get updates through Google Play – not ideal if the user in on the Amazon variant of Android.  I was advised that Aurora was the version to use as it would get important security updates and pointed in the direction of the site where it could be downloaded from.  In addition to this, the Firefox Mobile team helped shape some of the language I was going to use and helped check my draft article (I did say that they are amazing…!).

The article was uploaded to SUMO for approval and further to this, went live for users to see. The article has proven to be popular with users and I understand has been pickup up by some of the SUMO L10n teams, broadening its reach (it is even linked to from an MDN article).

Whilst there is no change to our support of the Kindle platform (the article carries a “health warning” to that effect), I think of this work as a great example of how several different teams, both staff and contributors, can come together to help find a user focussed solution.

Thank you for sharing your story, Seburo. An inspiring tale of initiating on a positive change that affects many users and makes Firefox more available as a result.

Do you have a story you would like to share with us? Let us know in the comments!

What’s Up with SUMO – 17th November

Greetings, SUMO Nation!

How have you been? Many changes around and we haven’t been slacking either – we are getting closer to the soft launch of the new community platform (happening next week), so be there when it happens :-) More details below…

Welcome, new contributors!

  • DanielNL
  • … autumn is getting to you all, hm? There is probably more of you, but you haven’t made yourselves known, so all the spotlights are on Daniel this week ;-)

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

We salute all of you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 16th of November – you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 23rd of November!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

Support Forum

Knowledge Base & L10n

Firefox (release week for 50.0!)

Finally, something for your long autumn evenings… The playlist of (almost all) your great recommendations from the music sharing thread! Enjoy and keep rocking the helpful web!

What’s Up with SUMO – 10th November

Greetings, SUMO Nation!

How have you been? Many changes around and we haven’t been slacking either – we are getting closer to the soft launch of the new community platform (happening next week), so be there when it happens :-) More details below…

Welcome, new contributors!

  • alexandre.huat
  • …and probably more of you, but you haven’t made yourselves known, so all the newcomer glory is reserved for Alexandre this week ;-)

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

  • LATEST ONE: 9th of November – you can read the notes here and see the video at AirMozilla.
  • NEXT ONE: happening on the 16th of November!
  • If you want to add a discussion topic to the upcoming meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
    • If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Platform

Social

  • Reminder: email Sierra at sreedATmozilla.com to get a scheduled training date for Respond and get on board as soon as you complete it.
    • All those of you who already rock the social using the new tool – you are legends!
  • It’s the final countdown for the Army of Awesome (the tool, not the people). It will be going away in about a week. Once more, huuuuuuuge thank yous to all of those who used it to great effect!

Support Forum

  • The Flash vulnerability issue has been resolved with the latest update, please take a look at the Bugzilla thread for more details. If you see people reporting Flash issues, please ask them to update to the latest version!
  • Moderators, please take a look at the new staging site (talk to Rachel to get access if you haven’t used it before).
  • If you’re interested in crisis management ideas, contact Rachel to get access to her draft document describing that.
  • No big news from the forums this week, which is good – it means things are progressing (rather) smoothly – thank you all!
  • Don’t forget that the support forum for forum supporters is there for you if you need more help helping others ;-)

Knowledge Base & L10n

Firefox

  • for iOS
    • No news from under the apple tree.

So, next week is (soft) migration week! Get ready to kick the tires of our new ride ;-) We’re all looking forward to a new start there – but with all of you, the best friends we could imagine to take on this adventure together with us. TTFN!