Introducing Andrea Murphy
Hi folks, Super excited to share with you all. Andrea Murphy is joining our team as a Customer Experience Community Program Manager, covering for Konstantina while she’s out on maternity … Read more
Rizki Kelimutu
Contributor spotlight – Noah Y
Hey everybody, In today’s edition of our Contributor Spotlight, I’m thrilled to introduce you to Noah Y, a longtime contributor to our community forums. Noah’s excellence lies in his eagle-eyed investigation, … Read more
Contributor spotlight – Jefferson Scher
Hey folks, In this edition of the contributor spotlight, you’ll hear from Jefferson Scher, one of our top contributors in our community forums. Jefferson possesses extensive knowledge about Firefox, having … Read more
Content intake workflow and how you can contribute to SUMO Knowledge Base
Hello, SUMO community members! If you contribute to the Knowledge Base in SUMO, please read this blog post carefully as we explain how others can request content from the SUMO … Read more
What’s up with SUMO – Q2 2024
Hi everybody, As we wrap up the second quarter of 2024, it’s time to reflect on our accomplishments and the ongoing efforts within our community. It’s been a busy Q2. … Read more
Contributor spotlight – Wxie
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
Kitsune Release Notes – May 15, 2024
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
What’s up with SUMO — Q1 2024
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Introducing Konstantina
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more