Contributor spotlight – Wxie
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
Rizki Kelimutu
Kitsune Release Notes – May 15, 2024
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
What’s up with SUMO — Q1 2024
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Introducing Konstantina
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more
Introducing Mandy and Donna
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
2023 in a nutshell
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
What’s up with SUMO – Q4 2023
Hi everybody, The last part of our quarterly update in 2023 come early with this post. That means, we won’t get the data from December just yet (but we’ll make … Read more
What’s up with SUMO – Q3 2023
Hi everybody, Sarto here! It’s been a great 4 months! The time really flew by. First and foremost I would like to thank the community here at Mozilla for for … Read more
Mozilla account rename – Changes on the support flows
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more