Hello, SUMO community members! If you contribute to the Knowledge Base in SUMO, please read this blog post carefully as we explain how others can request content from the SUMO … Read more
Hi everybody, As we wrap up the second quarter of 2024, it’s time to reflect on our accomplishments and the ongoing efforts within our community. It’s been a busy Q2. … Read more
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
Hi everybody, The last part of our quarterly update in 2023 come early with this post. That means, we won’t get the data from December just yet (but we’ll make … Read more