What’s up with SUMO – Q1 2021
Hey SUMO folks, Starting from this month, we’d like to reenact our old tradition to have the summary of what’s happening in our SUMO nation. But instead of weekly like … Read more
Rizki Kelimutu
Intoducing Daryl Alexsy
Hey everybody, Please join us to welcome Daryl Alexsy to he Customer Experience team! Daryl is a Senior User Experience Designer who will be helping SUMO as well as the … Read more
Play Store Support Program Updates
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more
Introducing Fabiola Lopez
Hi everyone, Please join us in welcoming Fabiola Lopez (Fabi) to the team. Fabi will be helping us with support content in English and Spanish, so you’ll see her in … Read more
SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Introducing Mozilla VPN
Hi everyone, You might remember that we first introduced the Firefox Private Network (FPN) back then in December 2019. At that time, we had two types of offerings available only … Read more
Social Support program updates
TL;DR: The Social Support Program is moving from Buffer Reply to Conversocial per June, 1st 2020. We’re also going to reply from @FirefoxSupport now instead of the official brand account. … Read more
Moving SUMO Community synchronous communications to Matrix
TL;DR: We are moving our Telegram group to the new Mozilla Matrix [https://chat.mozilla.org/#/room/#SUMO:mozilla.org]. Both systems are currently bridged but the Telegram group will be decommissioned on 30 May 2020. Please … Read more