Introducing Erik Avila
Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more
Rizki Kelimutu
A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
What’s up with SUMO – December 2022
Hi everybody, It’s been a while since our last monthly update. Ever since our internal dashboard was broken, we didn’t have an easy way to export the platform data. Now … Read more
Hubs transition
Hi SUMO folks, I’m delighted to share this news with you. The Hubs team has recently transitioned into a new phase of a product. If in the past, you needed … Read more
How to contribute to Mozilla through user support
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
Introducing Lucas Siebert
Hey folks, I’m super delighted to introduce you to our new Technical Writer, Lucas Siebert. Lucas is joining the content team alongside Abby and Fabi. Some of you may meet … Read more
Tribute to FredMcD
It brings us great sadness to share the news that FredMcD has recently passed away. If you ever posted a question to our Support Forum, you may be familiar with … Read more
What’s up with SUMO – August 2022
Hi everybody, Summer is not a thing in my home country, Indonesia. But I learn that taking some time off after having done a lot of work in the first … Read more
Introducing Smith Ellis
Hi everybody, I’m so happy to introduce our latest addition to the Customer Experience team. Smith Ellis is going to join forces with Tasos and Ryan to develop our support … Read more