Cognitive Load Reduction Initiatives: Mid-Year Update
Hello, SUMO Community! As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load … Read more
Lucas Siebert
Make your support articles pop: Use the new Firefox Desktop Icon Gallery
Hello, SUMO community! We’re thrilled to roll out a new tool designed specifically for our contributors: the Firefox Desktop Icon Gallery. This gallery is crafted for quick access and is … Read more
Freshening up the Knowledge Base for spring 2024
Hello, SUMO community! This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for … Read more
Keeping you in the loop: What’s new in our Knowledge Base?
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more