Updated SUMO Milestones
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
Why you should help us help Firefox users
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more
Meeting up with the SUMO team IRL
This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has … Read more
Linking to anchors in the Knowledge Base
Editor’s Note: Written by Chris Illias. If you are writing a knowledge base article, the current method of providing a link to another KB article unfortunately does not support anchors … Read more
Server upgrade tonight
The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more
Show people how to use Firefox!
It would be very cool if we could make videos/screencasts for a few of the more popular “help” articles in the knowledge base. I did some basic software research and … Read more
Minutes of Weekly Meeting 10/18
As always, the weekly meeting agendas and minutes can be found at http://wiki.mozilla.org/Support/Weekly_Meetings. Sumo Status of 1.10 tiki upgrade Upgrade scheduled for next Tuesday (for real this time, because morgamic … Read more
Newsletter for our contributors
We have set up a Newsletter category for this blog, under which we will post important information specifically relevant to the contributors of Sumo. For example, that would include information … Read more
Weekly meeting pushed back one day
This week’s meeting will be held tomorrow, Friday October 12 at 3 pm PST. The agenda is available on the wiki.