Minutes of Weekly Meeting 12/10
Sumo Weekly metrics [1] The 0.2 resync [2], planned early this week, will give us a lot more useful statistics 0.1 [3] and 0.2 [4] status morgamic has promised to … Read more
Weekly SUMO Meetings Moved
Starting next week, the weekly SUMO meeting will be scheduled on Mondays, at: 10 AM Mountain View (PST) 12 PM Winnipeg 1 PM Toronto (EST) 7 PM Europe (CET) These … Read more
Improvements in Firefox Support
Last week, we upgraded support.mozilla.com with the latest changes from the staging server. I thought this would be a good opportunity to highlight some of the more useful changes. Tags … Read more
Minutes of Weekly Meeting 11/27
Sumo Weekly metrics [1] Changed time span from Thursdays-Wednesdays to Sundays-Saturdays since we’ve changed meeting day to Tuesdays “firefox 3” and “beta” both in top 5 search terms Support:Search Requirements … Read more
SUMO l10n Strategy
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Minutes of Weekly Meeting 11/22
Sumo New meeting time Proposed change: Tuesdays, 23 CET / 5 pm EST / 2 pm PST Still doesn’t work for Jason He might be able to ask to get … Read more
Updated SUMO Milestones
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
Why you should help us help Firefox users
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more
Meeting up with the SUMO team IRL
This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has … Read more