SUMO in 2013 – Summary
This is the final part of the SUMO in 2013 blog post series — let’s wrap up: Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox Desktop … Read more
David Tenser
SUMO in 2013: Firefox Android
This is part 4 of SUMO in 2013, and the focus today is Firefox on Android! Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox Desktop Part … Read more
SUMO in 2013: Firefox Desktop
You’re reading part 3 of SUMO in 2013, and this time the focus is Firefox on the desktop! Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox … Read more
SUMO in 2013: Firefox OS
You’re reading the second part of the SUMO in 2013 blog series, and this time the focus is Firefox OS! Part 1: Delight our users Part 2: Firefox OS — … Read more
SUMO in 2013: Delight our users
In case you’re still hiding in that safety bunker and missed all the fireworks, it’s actually 2013 now and we all survived (well, most of us; that you’re reading this … Read more
One awesomely designed support center and what makes it rock
Cross-posted from djst.org: Inspired by Desk.com’s article titled 12 Awesomely Designed Support Centers and What Makes Them Rock, I decided to take the opportunity to demonstrate why our very own … Read more
SUMO Staff Organization Changes
Mozilla makes products for real people — people who use our products each day, people who recommend us to friends, people who care about the open Web. They are our … Read more
Firefox support questions: on our way to 100%
Late last year, we set a goal for 2012 to achieve a 100% response rate in our community-powered support forum. In other words, every user who asked a question in … Read more
Welcome Madalina Ana, SUMO Community Manager!
I’m pleased to welcome Madalina Ana to the spectacular SUMO team! SUMO is betting a lot on organizing itself around community growth as the primary way to provide kick-ass support … Read more