Welcome to the SUMO team, Kadir!
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will … Read more
David Tenser
The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The … Read more
SUMO meeting moved this week
Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. … Read more
Weekly SUMO development team meeting moved
The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one … Read more
Minutes of SUMO meeting 2010-01-25
Sumo Weekly metrics Ability to see ratio of people coming to support vs the ADUs? Better question: How good was one release compared to another in terms of added support … Read more
Behold: the SUMO 2010 roadmap!
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for … Read more
Join the SUMO team: Support Community Manager
SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support … Read more
Join the SUMO team: Support Tech Editor
Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In … Read more
Minutes of SUMO meeting 2009-12-14
Sumo 2010 Q1 Goals [1] The proposed list is based on feedback from many sources, most importantly the SUMO community and various stakeholders @ Mozilla Still just a draft — … Read more