The web just got safer with Firefox
Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the … Read more
Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the … Read more
Sumo Weekly metrics Last week’s weekly support issues The “AVG blocks Firefox as a trojan” is now fixed! Knowledge Base EU Ballot Finalize list of articles for KB audit by … Read more
Sumo Weekly metrics cilias will work with metrics team to figure out why our bounce rate is increasing Last week’s weekly support issues Fewer repeated issues Dramatic increase in searches … Read more
Sumo Weekly metrics Massive increase in number of new SUMO accounts. Don’t know why yet. Let’s see if it’s the same next week. Two new graphs: en-US KB CSAT and … Read more
Sumo Weekly metrics Lots of activity in the German locale High traffic in the forum due to the major update We should look at search stats for crash signatures. Crash … Read more
Sumo Weekly metrics “cookies” is the most popular search term http://support.mozilla.com/kb/Websites+say+cookies+are+blocked On that article, for the question “Did this article solve a problem you had with Firefox?”, 111 people votes … Read more
Sumo Weekly metrics CSAT increase is due to Private Browsing article which is very popular and consistently gets a >90% satisfaction score Has the CSAT increased overall if Private Browsing … Read more
If you’re at OSCON, be sure to not miss senior software engineer, PHP guru, and SUMO lead developer Laura‘s presentation titled Scaling Firefox Support with PHP. From the presentation summary: … Read more
Sumo Weekly metrics Private Browsing the most commonly searched How many of those people are looking at the Private Browsing article in 3.5 vs 3.0? In other words, is it … Read more