Minutes of SUMO meeting 2009-07-13
Sumo Weekly metrics We’re still dealing with the problem of only getting about 20-25% of the proposed solutions to forum questions actually confirmed as solved threads. Should we send a … Read more
Sumo Weekly metrics We’re still dealing with the problem of only getting about 20-25% of the proposed solutions to forum questions actually confirmed as solved threads. Should we send a … Read more
Sumo Firefox 3.5 post-mortem Very good job, very prepared. One thing that stood out: problem with add-ons not being compatible. We needed to get a list of unsupported add-ons. Next … Read more
Sumo Firefox 3.5 status List of potential 3.5 issues is up in the Contributor forum Potential addition: Error correction if people have changed folder names of top-level bookmark folders List … Read more
In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if … Read more
Sumo RC1 support status Cww going to run queries on forum One problem for people upgrading from beta to RC1 might lose all their passwords when they clear recent passwords … Read more
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was … Read more
Sumo Weekly metrics A lot of article updates (adding “Firefox 3.5” category to most en-US articles, and many Italian) We need a way to mass-change categories. Cww to file a … Read more
Recently, we ran a simple test on support.mozilla.com to determine if the high bounce rate on the SUMO inproduct start page compared to the normal start page is because of … Read more
Sumo Weekly metrics Average CSAT seem to be going down. Need to look at the bottom rated articles (that are heavily trafficked) and identify what the cause is for the … Read more