Minutes of SUMO meeting 2009-06-22

Sumo

  • RC1 support status
    • Cww going to run queries on forum
    • One problem for people upgrading from beta to RC1 might lose all their passwords when they clear recent passwords [1]
    • zzxc reports that a minority of people in Live Chat are on 3.5
    • zzxc to do a Live Chat query
    • List of 3.5 forum threads
  • Last week’s weekly support issues
    • Java freezes – lots of people having Java freezing, causing Firefox to hang. There is a JavaScript snippet that is being used on many web pages that seems to hang
    • Flash on OSX has gotten crashier [2]
  • Weekly metrics
    • Malaysian locale is up and active!
    • More forum participation

Knowledge Base

  • Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%.
  • New pages addressing l10n feedback from last year:
  • Firefox 3.5 KB update
    • KB audit edits are backported to Updating articles for 3.5 page.
    • Now that RC2 is out everyone can update screenshots. Blog post is drafted.
    • Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard.

Forum

  • bug 464906 happening again.
    • If you’re posting in the forum and run into this bug, please comment in the bug with the exact time that this happened!

Live Chat

Roundtable

  • Support Firefox Day happening this Thursday!
  • Firefox Crashes article is a little confusing. Cww talked to Austin King about how we could connect SUMO with crash stats page for a specific crash. cilias and cww to discuss how to word it so it’s clear.
  • Web Chat client status?
    • zzxc: Got some of it done last week. Should have a demo ready on a test server this week. Will post access info in the Contributors forum.
  • cilias has blog post in need of review. Cww to review it.