Let’s publish a Firefox Manual!
Wouldn’t it be nice to have a Firefox manual that could be read as a physical book or directly on the screen? Well, guess what: it already exists and even … Read more
David Tenser
Minutes of weekly SUMO meeting 2009-05-18
Sumo Weekly metrics Last week’s weekly support issues Data is still being collected, but sqlite corruption issue (and tag in Live Chat) looks like the most common specific issue 3.0.11 … Read more
SUMO — Part of Mozilla’s periscope
I wanted to share a good example of how Firefox Support wasn’t just launched to fill the support need of our 270+ million Firefox users, but also to allow us … Read more
Minutes of SUMO meeting 2009-05-11
Sumo Weekly metrics New performance metrics: Avg forum thread answer time Avg sessions per hour Status on start page A/B test? Production files received from designer last week. jslater and … Read more
Minutes of SUMO meeting 2009-04-06
Sumo Weekly metrics Lots of edited articles. Cww to run query to figure out which locales are the most frequently edited. Last week’s weekly support issues Anything for Namoroka feedback? … Read more
Weekly SUMO meeting 2009-03-30
Sumo Weekly metrics Last week’s weekly support issues Cww to investigate general slowness on Mac and report back to team asap We do have a separate page for the problem … Read more
The road to SUMO 1.0, in retrospect
Tomorrow night (pacific time), SUMO will reach that magical version number 1.0. Although we already have a grand roadmap leading up to 2.0, today we’ll be looking back at all … Read more
Minutes of SUMO meeting 2009-03-23
Sumo Weekly metrics Start page bounce rate is now based on support.mozilla.com/en-US/kb/ instead of support.mozilla.com/en-US/kb/Firefox+Support+Home+Page. The latter is not nearly as trafficked as the former (by a factor of 10) … Read more
Minutes of SUMO meeting 2009-03-02
Sumo djst has serious connection problems today so this meeting was done in irc.mozilla.org, channel #sumo. Weekly metrics Number of new forum posts has gone down, but the responses are … Read more