Minutes of SUMO meeting 2008-12-08
Attendees: djst, cilias, zzxc, cww, lucy Sumo Weekly metrics Bounce rate on start pages consistently high. chofmann, djst, and jslater are working on improvements. Last week’s weekly support issues New … Read more
David Tenser
Not everyone wants to search
I’ve talked before about the so-called Support Funnel and how the Knowledge Base is the heart of SUMO, ensuring that people find solutions to the most common problems without necessarily … Read more
Minutes of SUMO meeting 2008-12-01
Attendees: djst, cilias, cww, zzxc Sumo Weekly metrics Not as much KB traffic as before — localization saturation? Number of contributing locales would be interesting to monitor. cww to test … Read more
SUMO Newsletter?
There’s been a discussion in the mozilla.support.planning newsgroup (a place where many of the discussions behind the SUMO project are taking place that for various reasons aren’t happening in the … Read more
Another fantastic Support Firefox Day completed
One week after our fourth Support Firefox Day (SFD for short), it’s time for reflection! This time around, Cheng was doing most of the work of pulling it all together, … Read more
Minutes of SUMO meeting 2008-11-24
Attendees: djst, cilias, cww, zzxc, lucy Sumo Weekly metrics All articles in “Bottom 5 rated “understandable” articles” had more yes votes, than no votes. Could be because people who find … Read more
Support Firefox Day 4 – Europe
In just 15 minutes, the European session of our Support Firefox Day starts, where we’ll introduce people to SUMO localization and discuss Mozillas goals for 2010. For the full schedule, … Read more
Support Firefox Day 4 – Asia
Today (or tomorrow, depending on where in the world you live) is the fourth Support Firefox Day, which starts in Asia in just ten minutes. For the full schedule, see … Read more
Minutes of SUMO meeting 2008-11-17
Attendees: djst, cilias, zzxc, cww, nkoth, lucy Sumo Last meeting summary (for djst!) Weekly metrics chofmann/djst working on start page improvements. We have some specific things we’d like to test, … Read more