Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO.
In 2010, we’re looking to expand the SUMO team with an exceptional tech editor. Our ideal candidate is passionate about making complicated instructions easy to understand by normal people, and motivated to working together with the large SUMO community to develop solid writing guidelines and best practices for our documentation.
It goes without saying that the tech writer should have excellent English writing skills and previous experience with software documentation. More importantly, however, the support tech editor should be eager to look at the bigger picture: Are we answering the right set of questions in the Knowledge Base? Do users interact with the website the way we intended them to? Is it well integrated with Firefox itself? This involves working with Mozilla’s metrics, user experience, and engineering teams to analyze how we can optimize the Firefox support experience. There is a lot of room for growth in this position and we’re looking for someone that is ready to take SUMO to the next level.
The ideal Support Tech Editor would be excited to work as part of the SUMO community, and genuinely helpful — not just to Firefox users, but to fellow SUMO community members assisting with the documentation effort. If this sounds like you, what are you waiting for? Head on over to Jobvite and tell us why you think you would be the perfect fit for this position!