I’m thrilled to welcome Rosana Ardila to Mozilla and the SUMO team! Rosana is our Community Program Manager and will work closely with our incredible support community around the world, … Read more
Are you interested in making a big impact on the mobile Firefox experience for millions of users around the world? We’re looking for an exceptional Mobile Support Coordinator to join … Read more
Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more
If everyone reading Planet Mozilla helped just one person in the Firefox support forum per day, there wouldn’t be a single user with their question left unanswered. And answering one … Read more
As you might remember, the SUMO and FLOSS Manuals communities worked together last spring to write a complete manual for Firefox. Our friend Janet Swisher from FLOSS Manuals wrote to … Read more
After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will … Read more
Sumo Welcome to the team, Michael Verdi! Q2 (public) SUMO goals: Increase support localization reach by 5% (mostly Kadir) Increase helpfulness of SUMO articles by 2% (djst, cilias, michaelverdi; shared … Read more
Sumo Weekly metrics Not a major bump from the 3.6 update. Maybe we’ll see more in next week’s traffic. About 70% of the people who use the “None of the … Read more
Sumo Weekly metrics Forum contributor participation is going down. Cww to verify that the metrics are correct cilias to talk to metrics team about getting a heat map for the … Read more