Forum Traffic Is Up, How You Can Help
With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we … Read more
Minutes of Weekly Meeting 1/7
Here are the meeting minutes of yesterday’s SUMO meeting — our first meeting of 2008. Sumo Weekly metrics [1] Live Chat launch was digged, causing a significant traffic increase. In-product … Read more
Firefox 3 Help Documentation?
As we’re getting a better overview of what to expect with the upcoming Firefox 3 release, it’s time to decide what end-user documentation we want to include in all locales. … Read more
45% Complete
Thanks to Ehsan Akhgari, Jason Barnabe, David Baucum, and Steve England, we are making steady progress with the Knowledge Base! Of the original 33 articles, 15 have already been written. … Read more
Firefox Live Chat launching today
Today we are officially opening our Live Chat support to users of Firefox. Users who can’t find their answer in the knowledge base or the forum can now get real … Read more
21% Complete
Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! … Read more
Thanks for your help
Yesterday, we had our first test day for the upcoming Live Chat component of Firefox Support. It was a wonderful success. Having so many people come out and stick around … Read more
Test Firefox Support Live Chat Today!
Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, … Read more
Coming up: Live Chat Test Day
We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that. We’ve chosen a complete software solution that allows users to access one-on-one support … Read more