SUMO l10n Strategy
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Sumo New meeting time Proposed change: Tuesdays, 23 CET / 5 pm EST / 2 pm PST Still doesn’t work for Jason He might be able to ask to get … Read more
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more
This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has … Read more
Editor’s Note: Written by Chris Illias. If you are writing a knowledge base article, the current method of providing a link to another KB article unfortunately does not support anchors … Read more
The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more
It would be very cool if we could make videos/screencasts for a few of the more popular “help” articles in the knowledge base. I did some basic software research and … Read more
As always, the weekly meeting agendas and minutes can be found at http://wiki.mozilla.org/Support/Weekly_Meetings. Sumo Status of 1.10 tiki upgrade Upgrade scheduled for next Tuesday (for real this time, because morgamic … Read more