SUMO l10n Strategy

We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more

Updated SUMO Milestones

Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more

Server upgrade tonight

The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more

Minutes of Weekly Meeting 10/18

As always, the weekly meeting agendas and minutes can be found at http://wiki.mozilla.org/Support/Weekly_Meetings. Sumo Status of 1.10 tiki upgrade Upgrade scheduled for next Tuesday (for real this time, because morgamic … Read more