Here are the meeting minutes of yesterday’s SUMO meeting — our first meeting of 2008.
- Sumo
- Weekly metrics [1]
- Live Chat launch was digged, causing a significant traffic increase.
- In-product Help
- Plan is to move forward with the in-product help import:
- Final fixes of script and live server push on Tuesday
- Start of en-US and fr import on Wednesday to evaluate with French localizer Cédric Corazza
- Everyone, please join the discussion about what new articles to include for Firefox 3 [2]
- Plan is to move forward with the in-product help import:
- This week, we’ll change the top link to Support on mozilla.com and mozilla.org to point directly to SUMO
- Prepared for this last week by adding a navigation path to Thunderbird users
- Weekly metrics [1]
- Knowledge Base
- 27 articles written since last meeting
- Over 50% of articles written by community members
- Forums
- Forum launched!
- So far, near 100% answer ratio on new threads
- Great help from the community (cor-el, Bo)
- Needs more traffic, which should happen this week
- djst made a very, very funny joke about posting some questions himself in the forum — it wasn’t well received
- Live Chat
- Live Chat launched!
- Incredible community reaction, a HUGE thanks to everyone who helped us out during the first very hectic days in the middle of the holidays
- At least 15 new contributors readily available to help Firefox users
- Stats
- Lucy to update the Weekly Metrics document to include the relevant stats for this and fill it in weekly, prior to the SUMO meetings
- Software eval by contributors
- Great, new initiative by some community members to draft a possible future live chat solution based on an XMPP plugin that could work with existing IM clients, e.g. Pidgin.
- Will soon be moved to a dedicated wiki site
Doug wrote on
Doug wrote on
Chris Ilias wrote on
David Tenser wrote on