Categories: General

Forum Traffic Is Up, How You Can Help

With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we got about 70 questions posted. I’d like to thank cor-el, Bo, and Quarantine, who have each posted over 50 responses in the forum since it opened. It’s a testament to the dedication of the Mozilla community that volunteers answer the hundreds (or even thousands) of support questions across the different sites. How many products out there do people care enough about to spend their time giving customer support?

If you’d like to help out with forum support on support.mozilla.com, just jump right in and start answering questions. Here are a few tips:

  • Look in the Knowledge Base for answers. You can link to Knowledge Base articles with double parenthesis. For example, to link to the Safe Mode article, you type ((Safe Mode)).
  • You can also use other resources to solve people’s problems, like previous forum threads, mozillaZine Knowledge Base articles, mozillaZine forum threads, newsgroup postings, etc. To link to any URL, use a square bracket, the URL, a pipe, the link text, then another square bracket. For example, [http://kb.mozillazine.org/Safe_mode/|Safe mode].