Brrrlin 2020: a SUMO journal from All Hands
Hello, SUMO Nation! Berlin 2020 has been my first All Hands and I am still experiencing the excitement the whole week gave me. The intensity an event of this scale … Read more
Articles in “General”
Firefox services experiments on SUMO
Over the last week or so, we’ve been promoting Firefox services on support.mozilla.org. In this experiment, which we’re running for the next two weeks, we are promoting the free services … Read more
#5 State of Mozilla Support: 2018 Mid-year Update – Part 5
Hello, present and future Mozillians! We are happy to share with you the final post of the series, which started with two external research report analyses, moved on to sharing … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 2
Hello, present and future Mozillians! Last time we had a closer look at a metrics-based report analysis from the Analysen & Tal agency that took a deep dive into support.mozilla.org’s … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 1
Hello, present and future Mozillians! As you may have heard, Mozilla held one of its All Hands biannual meetings, this time in San Francisco. The support.mozilla.org Admin team was there … Read more
15 days in feedback at the group “Mozilla Social Support”
I had the pleasure of working with Christophe Villeneuve aka hellosct1in the beginning of February this year and he wrote a great review about his experience during the first two weeks … Read more
Army of Awesome’s Retirement and Mozilla Social Support’s Participation Outreach
Twitter is a social network used by millions of users around the world for many reasons – and this include helping Firefox users when they need it. If you have … Read more
What’s Up with SUMO – 26th January 2017
Hello, SUMO Nation! The end of January is upon us – and it’s the end of an era for SUMO as well. Next week we’re moving to a new home … Read more
What’s Up with SUMO – 19th January 2017
Hello, SUMO Nation! Welcome to the third post of the year, friends and revolutionaries :-) Time flies! We have a large set of updates to share with you, so let’s … Read more