SUMO Days Firefox 62: you are invited!
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for … Read more
rmcguigan
State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more
15 days in feedback at the group “Mozilla Social Support”
I had the pleasure of working with Christophe Villeneuve aka hellosct1in the beginning of February this year and he wrote a great review about his experience during the first two weeks … Read more
Army of Awesome’s Retirement and Mozilla Social Support’s Participation Outreach
Twitter is a social network used by millions of users around the world for many reasons – and this include helping Firefox users when they need it. If you have … Read more
SUMO Release Report for Firefox 50
This report is aiming to capture and explain what has happened during and after the launch of Firefox 50 on multiple support fronts: Knowledge Base and localization, 1:1 social and … Read more
Firefox 49 Support Release Report
This report is aiming to capture and explain what has happened during and after the launch of Firefox 49on multiple support fronts: Knowledge Base and localization, 1:1 social and forum … Read more
Firefox 48 and Firefox for iOS 5.1 Release Report
Firefox 48 Release and Firefox for IOS version 5.1 August 2016 This report is aiming to capture and explain what has happened during and after the launch of Firefox 48/ … Read more
Firefox 47 Support Release Report
Firefox 47 Release and Firefox iOS 4.0 In London, Mozlondon, we had a session on creating a SUMO Release Report a few weeks after major updates to Mozilla products. This … Read more
Firefox 45 Launch Social Day and SUMO Day March 8, 2016
One little-known way to be a SUMO hero participant in SUMO this week is tweeting, posting on facebook and answering a support forum question. Come to the support forum for … Read more