Another call for article editor ideas
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
Articles in “General”
SUMO talk at FOSDEM 2008
Here are the slides from my talk on SUMO at FOSDEM 2008: Project SUMO – support.mozilla.com (pdf, 4.3 MB) Images (c) Martin Creutziger.
New keywords: user-doc-needed, user-doc-complete
Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or … Read more
Forum Traffic Is Up, How You Can Help
With the “Support” header on the US English version of mozilla.com now pointing to support.mozilla.com, the Firefox Support Forum has seen its numbers jump quite a bit; on Friday, we … Read more
21% Complete
Thanks to David Baucum, Bo Bayles, and Kev Needham for keeping up the article writing progress — and another thanks to Ehsan Akhgari for currently working on a second article! … Read more
Official Firefox Support Forum Goes Live
I’m pleased to announce the opening of the official Firefox support forum! The forum is a result of a few months of work, and I’d like to thank all those … Read more
Coming up: Launch of Firefox Support Forum
This week, we will be launching the Firefox support forum on support.mozilla.com. In this forum, Firefox users will be able to ask support questions not yet covered in the knowledge … Read more
One down, 32 to go!
Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is … Read more