Help make Launch Day a success!
The support.mozilla.com community is really excited for the release of Firefox 3.5 tomorrow (Tuesday). The quality of support in the hours following a launch is important to ensure a great … Read more
Articles in “General”
Help Firefox users transition to 3.5
When Firefox 3.5 launches later this month, we expect it to be really popular. After all, it’s the culmination of many months of very hard work from everyone in the … Read more
Support Firefox Day — new date: June 25th 2009, 10 AM PDT
With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). … Read more
Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was … Read more
Let’s publish a Firefox Manual!
Wouldn’t it be nice to have a Firefox manual that could be read as a physical book or directly on the screen? Well, guess what: it already exists and even … Read more
SUMO — Part of Mozilla’s periscope
I wanted to share a good example of how Firefox Support wasn’t just launched to fill the support need of our 270+ million Firefox users, but also to allow us … Read more
The road to SUMO 1.0, in retrospect
Tomorrow night (pacific time), SUMO will reach that magical version number 1.0. Although we already have a grand roadmap leading up to 2.0, today we’ll be looking back at all … Read more
Making use of article feedback
At the bottom of each knowledge base article, users have the option of submitting article feedback. Feedback is great, but pointless if we don’t act on it. Every week, we … Read more
Make someone’s day in just 10 minutes!
Firefox support is one of the most rewarding ways you can give back to the Firefox community and answering questions on the forums is the simplest and fastest way to … Read more