Firefox 3.6 releases Thursday 21 Jan 2010
Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support … Read more
Articles in “General”
Help the Firefox team
There are a few bugs that the Firefox team is asking for help with. If you’re experiencing any of these bugs or are helping users with these bugs on SUMO, … Read more
KB articles about blocklisted MS add-ons
Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation. These are add-ons that were installed via Windows Update … Read more
The SUMO community keeps getting bigger!
Here’s one of those things that make me feel good about being a part of SUMO and Mozilla. In late 2008, the SUMO team started to collect feedback from the … Read more
Support and You — a case study
Over the past quarter, there has been an effort with Firefox Support around working closer with everyone in the Mozilla community and acting as a bridge between the Mozilla community … Read more
Using SUMO to help understand our users
Support is one of the top and most discoverable ways that Firefox users can give feedback about their experiences with Firefox. While the primary focus of Firefox Support will always … Read more
One-day sprint to write crash articles for the knowledge base
One of the most frustrating thing for users is to have Firefox crash on them. As we’ve discussed before, we’ve been writing a series of articles to document the top … Read more
Coming soon: a brand new support forum interface
Thousands of questions are asked on the support forum each week, making it one of our primary ways to help Firefox users around the world. For contributors, we can significantly … Read more
Updating the Firefox Manual for 3.5
Back in May, we came together and worked on a user manual for Firefox as part of the FLOSS Manuals Project, an open-source book publishing project. It was a huge … Read more