One-day sprint to write crash articles for the knowledge base

One of the most frustrating thing for users is to have Firefox crash on them. As we’ve discussed before, we’ve been writing a series of articles to document the top crashes and get them searchable by crash signature.

Just documenting the top 50 crash signatures will greatly improve the experience of users coming to SUMO. It will also help give us somewhere to point users to from the forums or live chat. Towards that end, we’ll be having a one-day sprint to write these articles and get them into the knowledge base and we could use your help!

On September 3rd, we’re going to get together to write as many of these crash articles as we can. We’ll have members from Mozilla’s QA team as well as platform and branch development teams on hand over IRC to help with understanding crash bugs or stacks and answer any questions you may have about the crashes. We’ll be tracking our progress on this page.

We look forward to seeing you there!

6 responses

  1. mac wrote on :

    hi, i have a suggestion for firefox, often at times, while browsing internet, we need to take note of different things, for that we have to open new text files and paste data in them- My suggestion is, if firefox can include an ‘in-browser text pad’ it would be a significant improvement in terms of versatility and flexibility of use.

  2. Jesse Ruderman wrote on :

    I’ll be there!

  3. Jim wrote on :

    There is a serious problem between Firefox and Yahoo mail. The browser doesn’t necessarily get stuck, but it freezes owing to a Yahoo script.

    It would be great if there were some reply from Firefox people addressing this problem and a possible–forthcoming?–solution

  4. Jim wrote on :

    Sorry–that should read: “The browser doesn’t necessarily crash, but it freezes…”

  5. Jon wrote on :

    Firefox.exe always take up a lot of Mem Usage. Whenever it goes past 155K -160K its crashes on me.

  6. tom rexon wrote on :

    Firefox crashing after clik download in download site.

    Firefox 3.5.3 Crash Report [@nsExternalAppHandler::nsExternalAppHandler(nsIMIMEInfo*, nsACString_internal const&, nsIInterfaceRequestor*, nsAString_internal const&, unsigned int, int) ]
    Get Help
    ID: 9f4bab8b-6c29-44af-9f22-815322090910
    Signature: nsExternalAppHandler::nsExternalAppHandler(nsIMIMEInfo*, nsACString_internal const&, nsIInterfaceRequestor*, nsAString_internal const&, unsigned int, int)

    Mozilla/5.0 (Windows; U; Windows NT 5.1; pl; rv: Gecko/20090824 Firefox/3.5.3 ImageShackToolbar/5.2.3