Freshening up the Knowledge Base for spring 2024
Hello, SUMO community! This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for … Read more
Hello, SUMO community! This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for … Read more
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
It brings us great sadness to share the news that FredMcD has recently passed away. If you ever posted a question to our Support Forum, you may be familiar with … Read more
This is probably a moment where we usually say to ourselves how time flies so fast. Despite the pandemic and the uncertainty that lingers this year, I’m proud and grateful … Read more
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more