Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have started thinking about different approaches to our support platform strategy. … Continue reading
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer on support.mozilla.org What does this mean? Currently support.mozilla.org is using … Continue reading
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben will be taking over Community Management for KB translations. As … Continue reading
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for the following SUMO Days focusing on answering questions from Firefox … Continue reading
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this event. If I were to look back on some of … Continue reading
