A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
Articles in “Contributor News”
How to contribute to Mozilla through user support
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
Tribute to FredMcD
It brings us great sadness to share the news that FredMcD has recently passed away. If you ever posted a question to our Support Forum, you may be familiar with … Read more
2021 Retrospection
This is probably a moment where we usually say to ourselves how time flies so fast. Despite the pandemic and the uncertainty that lingers this year, I’m proud and grateful … Read more
Play Store Support Program Updates
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more
SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Adjusting to changes at Mozilla
Earlier last week, Mozilla announced a number of changes and these changes include aspects of SUMO as well. For a high level overview of these changes, we encourage you to … Read more
Review of the year so far, and looking forward to the next 6 months.
In 2019 we started looking into our experiences and 2020 saw us release the new responsive redesign, a new AAQ flow, a finalized Firefox Accounts migration, and a few other … Read more