As 2024 comes to a close, we want to take a moment to celebrate the work we’ve accomplished together at Mozilla Support (SUMO). This year, we focused on making support … Read more
Firefox was built by a group of passionate developers, and has been supported by a dedicated community of caring contributors since day one. The SUMO platform was originally built in … Read more
As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load Reduction Initiatives. Our … Read more
Hello, SUMO community! We’re thrilled to roll out a new tool designed specifically for our contributors: the Firefox Desktop Icon Gallery. This gallery is crafted for quick access and is … Read more
This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for the past several … Read more
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more