Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Articles in “Contributor News”
Adjusting to changes at Mozilla
Earlier last week, Mozilla announced a number of changes and these changes include aspects of SUMO as well. For a high level overview of these changes, we encourage you to … Read more
Review of the year so far, and looking forward to the next 6 months.
In 2019 we started looking into our experiences and 2020 saw us release the new responsive redesign, a new AAQ flow, a finalized Firefox Accounts migration, and a few other … Read more
New platform milestone completed: Python upgrade
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more
Let’s meet online: Virtual All Hands 2020
Hi folks, Here I am again sharing with you the amazing experience of another All Hands. This time no traveling was involved, and every meeting, coffee, and chat were left … Read more
Social Support program updates
TL;DR: The Social Support Program is moving from Buffer Reply to Conversocial per June, 1st 2020. We’re also going to reply from @FirefoxSupport now instead of the official brand account. … Read more
What’s happening on the SUMO Platform: Sprint updates
So what’s going on with the SUMO platform? We’re moving forward in 2020 with new plans, new challenges and a new roadmap. We’re continuing this year to track all development … Read more
Brrrlin 2020: a SUMO journal from All Hands
Hello, SUMO Nation! Berlin 2020 has been my first All Hands and I am still experiencing the excitement the whole week gave me. The intensity an event of this scale … Read more
Community Management Update
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team … Read more