So what’s going on with the SUMO platform? We’re moving forward in 2020 with new plans, new challenges and a new roadmap. We’re continuing this year to track all development work in 2 week sprints. You can see everything that … Continue reading
Hello, SUMO Nation! Berlin 2020 has been my first All Hands and I am still experiencing the excitement the whole week gave me. The intensity an event of this scale is able to build is slightly overwhelming (I suppose all … Continue reading
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team as a community manager. Kiki has been filling in with … Continue reading
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have started thinking about different approaches to our support platform strategy. … Continue reading
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer on support.mozilla.org What does this mean? Currently support.mozilla.org is using … Continue reading
