Articles in “Contributor News”

Firefox 2.0.0.13 is coming out soon; and one common issue that spikes with every update is firewalls blocking Firefox from accessing the internet. We have a few tutorials on the … Read more

On the Firefox Support knowledge base, we make use of tikiwiki feature called “Dynamic Content.” This allows us to create blocks of content that can be inserted in any page. … Read more

Attendees: djst, cilias, lucy, nkoth, zzxc Sumo Weekly metrics [1] Traffic to site steadily increasing — more than doubled the last couple of weeks! 0.5 milestone status (localization) [2] Done, … Read more

Firefox 3 is in beta, and we will eventually be updating articles in the Firefox Support knowledge base with Firefox 3 information. As we prepare the in-product pages for Firefox … Read more

The Knowledge Base (KB) is the front line of support.mozilla.com. As shown by the prominence of the search box on the front page, we want users to try to searching … Read more

The Knowledge Base of Firefox Support is shaping up nicely. With over hundred articles written so far, many of the most common tutorials, how-to’s, and troubleshooting articles are readily available. … Read more

So you’ve helped out with Firefox support before, be it at mozillaZine, on IRC, in newsgroups, on your own personal site, or elsewhere. That’s great! We could use your help, … Read more

This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has … Read more