The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, … Read more
After some serious work by the webdev and IT teams, SUMO is finally in a good enough shape to be linked to from Firefox 3! Thanks a lot to Laura, … Read more
Attention SUMO contributors: If you haven’t submitted a screencast for one of our top 100 knowledge base articles yet, today is the perfect day. As you might know, we have … Read more
We still need submissions for articles, and what better way to win a limited run t-shirt than by recording a simple video? This t-shirt was considered for Firefox 3, but … Read more
At the end of Sunday, June 15, we will close the Firefox Screencast Contest, so there are only a few days left for you to submit your screencast. Want to … Read more
After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often. On that note, I’d like to … Read more
The weekend hasn’t started yet! Don’t miss the two remaining chat sessions on Support Firefox Day: 4:00 – 4:30 PM PDT: Chat with John Lilly, CEO of Mozilla Corporation. John … Read more
…or “Share what you know, learn what you don’t.” Tomorrow will be a special day for Mozilla as we’ll be hosting the very first Support Firefox Day. You’ll get a … Read more
A couple of weeks ago, Chris sent out a personal invitation to all SUMO knowledge base contributors to take a survey about their experiences with the website. It is our … Read more