Live Chat meeting Friday
After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often. On that note, I’d like to … Read more
Articles in “Contributor News”
Support Firefox Day — There’s still time!
The weekend hasn’t started yet! Don’t miss the two remaining chat sessions on Support Firefox Day: 4:00 – 4:30 PM PDT: Chat with John Lilly, CEO of Mozilla Corporation. John … Read more
How much do you know about Firefox?
…or “Share what you know, learn what you don’t.” Tomorrow will be a special day for Mozilla as we’ll be hosting the very first Support Firefox Day. You’ll get a … Read more
Reminder for our Knowledge Base contributors
A couple of weeks ago, Chris sent out a personal invitation to all SUMO knowledge base contributors to take a survey about their experiences with the website. It is our … Read more
Knowledge Base contributor survey
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base contributors to take a survey. If you receive an invite, do not mistake it for … Read more
Live Chat “trial” shift
This week and next week (April 16th to 25th) I’ll be leading a “trial” shift from 10am to 12pm PDT (19:00 to 21:00 CEST) to give our European community a … Read more
SUMO Day — there’s still time!
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Live Chat Queue Timeout should be fixed!
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more