
Live Chat meeting Friday
After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often. On that note, I’d like to … Read more
After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often. On that note, I’d like to … Read more
The weekend hasn’t started yet! Don’t miss the two remaining chat sessions on Support Firefox Day: 4:00 – 4:30 PM PDT: Chat with John Lilly, CEO of Mozilla Corporation. John … Read more
…or “Share what you know, learn what you don’t.” Tomorrow will be a special day for Mozilla as we’ll be hosting the very first Support Firefox Day. You’ll get a … Read more
A couple of weeks ago, Chris sent out a personal invitation to all SUMO knowledge base contributors to take a survey about their experiences with the website. It is our … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base contributors to take a survey. If you receive an invite, do not mistake it for … Read more
This week and next week (April 16th to 25th) I’ll be leading a “trial” shift from 10am to 12pm PDT (19:00 to 21:00 CEST) to give our European community a … Read more
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more