Localizing the Support Funnel
In previous months, David has blogged about the Support Funnel. In short, users are directed to the Knowledge Base to get answers to their questions, and if their questions are … Read more
Articles in “Contributor News”
Splitting the Options window article – we’re almost there
One of the change we are making the knowledge base for Firefox 3.1 is taking the large Options window article and splitting it up into several articles (one article per … Read more
SUMO 0.8.2
Last Thursday, SUMO 0.8.2 was pushed to the Firefox Support website. This update was more about pushing whatever fixes were checked in, so the SUMOdev team can start focusing on … Read more
Options window split progress
Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you … Read more
SUMO 0.8.1
Hi folks! Earlier this week, there was another update to support.mozilla.com, I’d like to tell you about. This update was tagged as SUMO 0.8.1. The Vietnamese localization has now been … Read more
One year of Live Chat
This month marks the one year anniversary of the launch of Live Chat as part of the SUMO project. During our first year, over 20,000 chat requests were answered by … Read more
Localizing the Options window article
As we fully embrace the concept of an entire knowledge base acting as the Firefox manual when you click on Firefox Help, there are some structural changes to the help … Read more
SUMO contributors meeting is Monday and I can’t wait
A few days ago, we blogged that we’ll be having a contributors meeting Monday Jan 12th. I just wanted to write this to say that I’m really excited to hear … Read more
SUMO contributors meeting Monday Jan 12th
This Monday, Jan 12th, we’ve moved the regular SUMO meeting and are inviting all SUMO contributors to call in to discuss their thoughts on the SUMO project. Volunteers, contributors and … Read more