How our wiki is different
To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume … Read more
Articles in “Contributor News”
Firefox 3.5 Support knowledge base status update – Screenshots
Firefox 3.5 Release Candidate 2 has been released, which means that you can now start updating screenshots in the knowledge base for Firefox 3.5! As a quick reminder, here are … Read more
Permission levels on SUMO
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category … Read more
SUMO 1.1 – Screencasts are here!
Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the … Read more
Support Firefox Day — new date: June 25th 2009, 10 AM PDT
With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). … Read more
Firefox 3.5 Support knowledge base status update
It’s been a while since our last post about updating the knowledge base for Firefox 3.5. It’s especially a good time to get involved, now that Firefox 3.5 development is … Read more
Rolling out with a new search engine (SUMO 1.0.2)
Last Friday, SUMO came out with a brand new search engine. Previously, we’d been using Google to do searches of the knowledge base but this new search engine (based on … Read more
Firefox support wants your feedback… it’s survey time!
As we constantly try to improve the support experience for both Firefox users and the wonderful contributors who help them, it’s good to take time to see how we’re doing. … Read more
Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more