Tikiwiki syntax
As most of you know, the knowledge base on SUMO is a wiki. Those of you who are familiar with wikis are probably most familiar with mediawiki syntax, which is … Read more
Articles in “Contributor News”
Help the Firefox team
There are a few bugs that the Firefox team is asking for help with. If you’re experiencing any of these bugs or are helping users with these bugs on SUMO, … Read more
Updating the knowledge base for Firefox 3.6 – The Plan
Over the past month, the SUMO community has gathered a list of changes in Firefox 3.6 and determined which knowledge base articles need to be updated. We have been in … Read more
Forum improvements
Over the past couple months, we’ve made a number of improvements to the Firefox support forums. Here’s a quick overview of the many changes we’ve made. We’d like you to … Read more
How we improved customer satisfaction by splitting up articles
One of our goals over the past few months was to get the knowledge base average CSAT score up to 85%. CSAT is short for Customer Satisfaction, and the way … Read more
Updating the knowledge base for Firefox 3.6 – Which articles need to be updated
For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and … Read more
Help Firefox users having problems with Facebook
Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive … Read more
Calling all Windows 7 users!
Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is … Read more
Updating the knowledge base for Firefox 3.6 – List the changes in Firefox
Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to … Read more