Downtime today at 4 PM to land the new support forums
SUMO will be down from 4 PM PDT today for about an hour while we land the much anticipated new support forums. This is the culmination of a lot of … Read more
Articles in “Contributor News”
Reaching Gold on SUMO
SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In time the self help part … Read more
Live Chat at the Summit Science Fair
I hosted a presentation about realtime support at the awesome Mozilla Summit in Whistler. Live Chat tends to be one of the most popular areas that new support community members … Read more
Mozilla Summit aftermath
Our community, being too much awesome! Just last week we came back from an awesome summit, where 600 Mozillians met to discuss the current status and the future of the … Read more
Meet SUMO in Whistler
The summit is going to start very soon now, and we can’t wait to meet the community; some for the first time even! If you are part of the Firefox … Read more
Why is everyone so positive?
I just got this Email from Matthew, our SUMO live chat expert, and wanted to share with the bigger Mozilla community: Just wanted to share a quote from #sumo by … Read more
Tracking Firefox complaints on Twitter
How do we spot trending support issues even faster? With the rise of social networking, Twitter has become a common place for Firefox users to bring up issues with their … Read more
Change is good
Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox … Read more
SUMO in Berlin
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more