KB days – second edition. March towards Firefox 4
Last weeks KB day was awesome. We had selected 3 articles that needed updating for Firefox 4 and within hours Scoobiediver and Vito had snatched and finished them. That was … Read more
Articles in “Contributor News”
Knowledge Base Days – Preparing for Firefox 4
Last month the Mozilla Developer Network started with Wiki-Wednesdays to improve the quality of the developer documentation. At SUMO we really loved that idea of incremental improvements. So, following in … Read more
How to support 400 million users with 4 people
At Mozilla we have around 400 million Firefox users by now, that means that offering traditional support to them is completely impossible, especially since the support team has only 5 … Read more
Recognizing Awesome
We launched the initial version of the Army of Awesome page exactly two month ago, but of course that was only the first step. Work on the Army of Awesome … Read more
SUMO in Ljubljana
The beautiful city of Ljubljana, shortened to Lublana by its natives (I wonder why), the capital of Slovenia, was the host to the second Balkans Meeting this year. I had … Read more
The new SUMO is here, let’s put it to the test
We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night … Read more
Attention Localizers, big changes ahead for SUMO
If you’re a localizer, the next two weeks are extremely important. Please take a the time to read this post so you can prepare your locale for the new Knowledge … Read more
Awesome test day for the new SUMO KB
A huge thank you to everyone who participated in the awesome Kitsune KB testday last Friday. It was a lot of fun and really energizing with everyone testing and reporting … Read more
SUMO KB test day today
We’ve been hard at work for quite some time on our new Knowledge Base and this week we went the extra mile to get it feature complete. We have all … Read more