What’s new in Kitsune
In my last post I wrote about the process of creating our new Knowledge Base but that did not answer the question of how the new KB will improve the … Read more
Articles in “Contributor News”
Beyond the ordinary: reaching out to Facebook users
Today we are celebrating Firefox’s 6th birthday. We’ve come far in that time with over 400 million people now using Firefox. Of course providing help to 400 Million people means … Read more
Creating the new SUMO Knowledge Base: From zero to code
When we launched SUMO back in the days of Firefox 2, our TikiWiki based software was a great choice. But by the beginning of 2010 it became clear to us … Read more
QA day for the new SUMO KB software
For the last six months various groups here at SUMO have been hard at work to design and develop a replacement for our current Knowledge Base software. We call it … Read more
Community interviews: Tobi Markus (Tobbi)
At Mozilla we have an amazing community, which really makes up the core of the project, but all too often our contributors and their work aren’t visible to the bigger … Read more
SUMO in Taiwan
At SUMO we work hard and we party hard, and sometimes we do both at the same time, like our SUMO community in Taiwan did. Ernest and Bob threw a … Read more
Army of Awesome ready. Let the tweeting begin.
Every day, thousands of people tweet their Firefox questions. We wanted to set up a lightweight way for them to get answers right away from fellow Firefox users. That’s why … Read more
The new Firefox Support forum
A couple weeks ago, we released the new Firefox Support forums. With a redesigned workflow and dozens of new features, bugfixes and tweaks it’s quite a change from the old … Read more
Two Years of German SUMO
SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In that time the self help … Read more