LINE is ready for Firefox OS!
At SUMO, we realize that the need for choice in messaging services has been among the most popular feedback from our users. Although the development of third-party applications such as these is … Read more
At SUMO, we realize that the need for choice in messaging services has been among the most popular feedback from our users. Although the development of third-party applications such as these is … Read more
Because of network issues, a number of Mozilla web properties are down, including support.mozilla.com. Our IT and networking teams are working around the clock to try to restore service. We’re … Read more
Last week, we posted a blog post about the upcoming Support Firefox Day on Wednesday March 23rd. That day, we expect almost a million Firefox users to come to our … Read more
A couple weeks ago, we released the new Firefox Support forums. With a redesigned workflow and dozens of new features, bugfixes and tweaks it’s quite a change from the old … Read more
SUMO will be down from 4 PM PDT today for about an hour while we land the much anticipated new support forums. This is the culmination of a lot of … Read more
How do we spot trending support issues even faster? With the rise of social networking, Twitter has become a common place for Firefox users to bring up issues with their … Read more
The rewrite of the Firefox Support Forums is well underway. Chris Howse, UX designer for the Mozilla websites, has been working over the last couple weeks on making high-fidelity mockups … Read more
Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re … Read more
Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last … Read more