Want to help Firefox 4 users? Here’s how!

Cheng Wang

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Last week, we posted a blog post about the upcoming Support Firefox Day on Wednesday March 23rd. That day, we expect almost a million Firefox users to come to our support site with questions about Firefox 4.  We want them to have the best upgrade experience possible… with fast answers to all of their concerns.  And you are the perfect person to help! Here’s how to get started:

  1. Get an account on support.mozilla.com.  It takes a few seconds and means that you can post in our support forums and also help on live chat.  Got one already? Just log in. Then, please take a moment to let us know you’ll be joining us.
  2. Go browse our unsolved questions. There are dozens posted every hour by users around the world.  Some need a simple pointer to an article in our extensive knowledge base. Some may need a little more troubleshooting or a guiding hand.
  3. Feeling particularly lively? You can install the Spark client and help users in real time over our live chat service.  Read about how to set it up here.
  4. Feeling more social? Help point Firefox users on twitter to the right resources for their questions by joining our Army of Awesome.

Sometimes, you’ll find a question you may not be sure of the answer to.  Never fear! The first thing even the experienced helpers do is to search SUMO.  Almost everything is either already documented or already asked (and answered) before.  Still stuck? We’re in the #sumo IRC channel all day on Wednesday and pretty much all the time every other time.  There, you’ll find people experienced in all things Firefox support … just ask away! You can also find us in our contributor forum.

And don’t forget to check out Air Mozilla, where we’ll be broadcasting from Mountain View all day.

We’re glad you want to help out our millions of Firefox 4 users and we welcome you to the Firefox support community.  400 million users thank you!