Redesigning the support forum
With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum. While the existing forum format is good … Read more
With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum. While the existing forum format is good … Read more
For a few days now, we’ve been noting that the Firefox 3.6 release went smoother than 3.5. Now we can quantify it. By looking at the amount of traffic to … Read more
Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support … Read more
A month ago, we asked you to fill out a survey regarding the improvements to the SUMO forums that we made in the 1.4 – 1.4.2 releases. Overall, the features … Read more
Last Thursday, we released SUMO 1.5 which implements a significant upgrade to our site search engine. In addition to having a much more powerful back-end search where we can now … Read more
There are a few bugs that the Firefox team is asking for help with. If you’re experiencing any of these bugs or are helping users with these bugs on SUMO, … Read more
Over the past couple months, we’ve made a number of improvements to the Firefox support forums. Here’s a quick overview of the many changes we’ve made. We’d like you to … Read more
Over the past quarter, there has been an effort with Firefox Support around working closer with everyone in the Mozilla community and acting as a bridge between the Mozilla community … Read more
Support is one of the top and most discoverable ways that Firefox users can give feedback about their experiences with Firefox. While the primary focus of Firefox Support will always … Read more