With 4 million visitors a week, 300 articles, translations in dozens of languages and many many contributors, we have very high demands when it comes to our knowledge base. That’s … Read more
The rewrite of the Firefox Support Forums is well underway. Chris Howse, UX designer for the Mozilla websites, has been working over the last couple weeks on making high-fidelity mockups … Read more
Last Friday we experienced problems upgrading a part of SUMO and were offline for some hours. For recovery we unfortunately had to revert back to a backup and thus lost … Read more
Support on Twitter is fun. At least that’s the conclusion of the Twitter experiment we held earlier this month with a few of our most active SUMO community members. In … Read more
As you might remember, the SUMO and FLOSS Manuals communities worked together last spring to write a complete manual for Firefox. Our friend Janet Swisher from FLOSS Manuals wrote to … Read more
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t … Read more
Next week we are starting an experiment: reaching out to Firefox users on Twitter and offering them help in an environment where they might not expect it. A huge number … Read more
We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support: Instead of using bugzilla, we’re now using a forum hosted on the site instead. … Read more