Articles in “Contributor News”

For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and … Read more

Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive … Read more

Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is … Read more

Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to … Read more

Since Live Chat started, over 1000 people have helped us in at least one chat, and over 200 have been regular helpers. We have answered almost 50,000 total chats (between … Read more

The primary method of navigating the Firefox Support website is through search. For all the documentation we have on the website, it isn’t worth much if users cannot find what … Read more

This past Thursday, we had a knowledge base sprint to write articles for the top Firefox crashes. It was a resounding success with 20 articles written on the day, covering … Read more