Help Firefox users having problems with Facebook

Chris Ilias


Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive reasoning tells us that many people must use Facebook with Firefox.

Last month we started to see a large increase in the amount of Firefox users having problems with Facebook. To help those users, we created a knowledge base article specifically for problems with Facebook. However it is a very generic article that suggests general troubleshooting solutions. Facebook users are having specific problems, like not being able to enter text in their status, or Facebook chat not working.

We would like to improve the article by listing each problem and its corresponding solution, but we’ve had some difficulty pinpointing the specific solution for each problem. Maybe one or two Facebook applications are causing a certain issue?

If you have experienced any problems in Firefox when using Facebook, we’d like to hear from you! Post whatever information you can provide in this Contributors forum thread. You need to log in to post, so if you don’t already have an account, you can register here. Thank you for any help you can provide.

(And if you’re on Facebook and contribute to SUMO, remember to join the Mozilla Firefox page and the SUMO Contributors Facebook group.)