The quest to solve all the issues. Part 1.
Last fall we did a report on the SUMO support forum to assess the current situation, so we could make informed decisions about what to work on next. In particular, … Read more
Last fall we did a report on the SUMO support forum to assess the current situation, so we could make informed decisions about what to work on next. In particular, … Read more
The localization dashboard is going to see major changes soon to make sure that it is as simple and focused on the tasks at hand as possible. We need your … Read more
Hi, We need your help in designing the presentation of the support forum statuses. If you have been following the contributor or the platform meeting, this is probably old news … Read more
For a long time we have had small avatars on SUMO, but with the shiny new profile pages they look out of place. So we are going to support bigger … Read more
About 3 weeks ago we made the switch to a new information architecture and new design. The goal was to improve the browsability of the site and help people find … Read more
Today we are going to make one of the biggest changes yet to SUMO, the Mozilla Support site, and this blog post is about what changes we are making. The … Read more
We are more than halfway through 2012 and this seems like a good time to stop and take a look back at the year so far. In particular I’d like … Read more
For a few weeks now we have been replying to almost every single question that is asked in the Mozilla support forums. That is up from about 50% last year … Read more
Last Tuesday we finished the 8th SUMO sprint of this year. I’s been a short sprint, because for half of it Mozilla web developers met for a work week in … Read more