Writing concise documents
Last month, website usability expert Neil Lee from the webdev team made a usability audit of the Firefox Support website. One observation he made was that some articles in our … Read more
Articles in “Contributor News”
Email notifications for edits waiting for review
One feature that support localizers have been wanting for a long time is email notification when an article edit is waiting for review. We now have it! Here’s how to … Read more
Making use of article feedback
At the bottom of each knowledge base article, users have the option of submitting article feedback. Feedback is great, but pointless if we don’t act on it. Every week, we … Read more
Reminder: Open-format meeting in one hour
Just a reminder; today’s weekly SUMO meeting will be open-format. If you’re a SUMO contributor, or interested in getting involved, call in to the meeting to discuss any issues you … Read more
Contributors open meeting March 9th 10 AM PDT
Just over a month ago, we had our first open-format contributors meeting. It was wildly successful and we are actively taking your suggestions and ideas and using them to make … Read more
Localizing the Support Funnel
In previous months, David has blogged about the Support Funnel. In short, users are directed to the Knowledge Base to get answers to their questions, and if their questions are … Read more
Splitting the Options window article – we’re almost there
One of the change we are making the knowledge base for Firefox 3.1 is taking the large Options window article and splitting it up into several articles (one article per … Read more
SUMO 0.8.2
Last Thursday, SUMO 0.8.2 was pushed to the Firefox Support website. This update was more about pushing whatever fixes were checked in, so the SUMOdev team can start focusing on … Read more
Options window split progress
Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you … Read more