Firefox 3.5 Support knowledge base status update
It’s been a while since our last post about updating the knowledge base for Firefox 3.5. It’s especially a good time to get involved, now that Firefox 3.5 development is … Read more
Articles in “Contributor News”
Rolling out with a new search engine (SUMO 1.0.2)
Last Friday, SUMO came out with a brand new search engine. Previously, we’d been using Google to do searches of the knowledge base but this new search engine (based on … Read more
Firefox support wants your feedback… it’s survey time!
As we constantly try to improve the support experience for both Firefox users and the wonderful contributors who help them, it’s good to take time to see how we’re doing. … Read more
Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more
Writing concise documents
Last month, website usability expert Neil Lee from the webdev team made a usability audit of the Firefox Support website. One observation he made was that some articles in our … Read more
Email notifications for edits waiting for review
One feature that support localizers have been wanting for a long time is email notification when an article edit is waiting for review. We now have it! Here’s how to … Read more
Making use of article feedback
At the bottom of each knowledge base article, users have the option of submitting article feedback. Feedback is great, but pointless if we don’t act on it. Every week, we … Read more
Reminder: Open-format meeting in one hour
Just a reminder; today’s weekly SUMO meeting will be open-format. If you’re a SUMO contributor, or interested in getting involved, call in to the meeting to discuss any issues you … Read more
Contributors open meeting March 9th 10 AM PDT
Just over a month ago, we had our first open-format contributors meeting. It was wildly successful and we are actively taking your suggestions and ideas and using them to make … Read more