As we constantly try to improve the support experience for both Firefox users and the wonderful contributors who help them, it’s good to take time to see how we’re doing. As such, we just launched a series of surveys asking our contributors about how they use the forums and live chat, what we’re doing well and where we can make improvements. You should have gotten an e-mail from us with your survey link. Please take the time to fill it out — it’ll take only a couple minutes and will really help us in making support fun and rewarding for everyone.
If you’re interested in support or SUMO and didn’t receive an e-mail, just let us know your e-mail address and we’ll be sure to have a survey sent out ASAP.