Knowledge Base localizer survey
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after … Read more
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more
One of the problems we had with the Firefox Support Knowledge Base in the past was that locale leaders and approvers had no way of knowing when a new translation … Read more
It’s been busy for us in the last few months. Not only was Firefox 3 released, but the software we’ve been using for Live Chat is now open source! We’re … Read more
Everyone should head on over to the Support Firefox Day 3 homepage and get in on the action! Support Firefox Day 3 is focusing on acquainting users with the awesome … Read more
The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, … Read more
After some serious work by the webdev and IT teams, SUMO is finally in a good enough shape to be linked to from Firefox 3! Thanks a lot to Laura, … Read more