SUMO Day — there’s still time!
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
Articles in “Contributor News”
Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Live Chat Queue Timeout should be fixed!
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more
If you’re a Firefox Support contributor, tell us.
Some people may have noticed that the Contributor Tools box on support.mozilla.com is missing. That’s actually because of a new preference in the Account Settings panel, in which you can … Read more
SUMO Day decided
We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and … Read more
Configuring firewalls for Firefox
Firefox 2.0.0.13 is coming out soon; and one common issue that spikes with every update is firewalls blocking Firefox from accessing the internet. We have a few tutorials on the … Read more
Pick a day for the SUMO Day
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
Creating content blocks on Firefox Support
On the Firefox Support knowledge base, we make use of tikiwiki feature called “Dynamic Content.” This allows us to create blocks of content that can be inserted in any page. … Read more
Minutes of Weekly Meeting 3/3
Attendees: djst, cilias, lucy, nkoth, zzxc Sumo Weekly metrics [1] Traffic to site steadily increasing — more than doubled the last couple of weeks! 0.5 milestone status (localization) [2] Done, … Read more